Using DebugView and Collecting logs for a Windows System
Written by Support Team
Updated at July 7th, 2021
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RR/SSD/RS Series - Using DebugView and Collecting Log Files for Windows Systems
How to Collect Debug View Logs
DebugView is a Microsoft utility that is capable of capturing system and driver-related information. This utility will allow our Support Team to analyze and diagnose the problem you are experiencing.
In some cases, we will provide you with a Debug version of the product’s device driver. To install the Debug driver, follow the standard driver installation procedure (please refer to the product’s Driver & WebGUI installation guide or User Manual). After installing the driver, follow the DebugView procedure outlined below.
Installing & Running DebugView
- Download the DebugView utility from https://download.sysinternals.com/files/DebugView.zip
- Unzip, right-click on the icon, and run DebugView with administrator privileges. Select Capture Win32, Capture Kernel, Enable Verbose Kernel Output, and Pass in the Capture toolbar.
- If the utility displays an “access denied” message, rename the following file: C:\Windows\System32\drivers\Dbgv.sys, For example, rename it to “Dbgv.sys1”, ie change the file type
- Save the information printed by DebugView and send this to our support department.
- If required, we will provide management software information collection tools for the NVMe RAID Manager interface.
How to Collect INF Logs:
- Go to drive C→ Windows→ INF, and locate the setuppapi.dev and setupapi.setup logs:
INF logs can be used to check what kind of software has been installed into the Windows systems.
- Please access Device Manager, Storage Controllers, and check the properties for the HighPoint entry. Click on Driver Details and take a screenshot – include this with the log files you submit for your support case.
How to Collect System Logs:
In addition to DebugView logs, System Logs can aid our Support department to diagnose and resolve the support issues you have submitted. The System Log typically records errors, device failures, and software or driver related incidents. This information can help our engineers narrow down or even identify the source of the problem you are experiencing.
System Log
- Click the Windows button towards the bottom left-hand corner of your desktop, and click on the Search field.
- Type Event Viewer and click the icon as shown below:
- Expand the Windows Log folder and select System:
- Select Save All Events as… and save the .evtx file in an easy to find location.
Collecting Windows Dump Files
Windows Dump files are snapshots that show which processes were running at the time of the event or failure. If possible, locate and upload the following files to your support case:
- Memory.dmp
- Minidump.dmp
To locate the dump files, check the C:\Windows directory and search for Memory.dmp and Minidump.dmp:
