After installing the SSD7000 or SSD7500 series NVMe RAID controller, I noticed that a Yellow Mark! error is now displayed under “Standard NVMe Express Controller” or “Base system device”. How can I resolve this?

Example (Base System Device):

Example: (Standard NVM Express Controller):

Note, these yellow marks do not indicate an actual technical issue. These entries are the result of the controller’s PCIe switch chipset, which is not always natively recognized by the operating system.

If Windows is unable to locate driver for these entries, you can submit a request to our FAE department via our Online Support Portal.

Please include the following items with your support inquiry:

• 1) The HighPoint Product you are working with
• 2) The Version/Build of the Windows OS you are working with
• 3) A screenshot of the Yellow Marked entries under Device Manager
• 4) The output file of the WebGUI’s Diagnostic tool

A video tutorial is available here.

Note: Your Personal/Business Data is Safe. HighPoint’s “1-Click" diagnostic feature only collects information related to the product’s hardware and software environment. This data will only be used to troubleshoot technical support issues submitted by customers, and will not be used to identify or track customer activity.