Customer use a SansDigital Enclosure (port-multiplier support)
Written by Support Team
Updated at December 17th, 2020
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Question:
If the customer is using a SansDigital Enclosure (port-multiplier support)
Reply:
Hello ,
We apologize for any confusion, but we were an OEM supplier for this enclosure solution - we did not sell or market this product. The controller included with this Sans Digital product likely uses unique BIOS/driver versions – HighPoint software updates should not be used with this combination. To clarify, our controllers do not support Port Multiplier enclosures.
Please contact Sans Digital for the appropriate update and further technical assistance. Thank you.