The WebGUI reports that the Linux RAD driver is not loading

Published November 11th, 2022 by Support Team

The WebGUI reports that the Linux RAID Driver is not loading. How can I resolve this? We recommend contacting our Support team for assistance. Please collect the following information and include this with your Support Ticket:   Start the WebGUI and use the Diagnostic Tool tab. A video is available here . Note:  Your Personal/Business Data is Safe. 

What is HighPoint Linux Open-Source Driver?

Published February 13th, 2023 by Support Team

The Highpoint Linux driver is only supported for specific Linux distributions, such as Fedora/RedHat/Debian/Ubuntu/Rocky Linux. We did not develop it for the GPL and only the parts related to the system are open source. At present, our drivers support LACS2.0(auto compile for Linux). When the system kernel changes, this function will self-compile or

Does the Windows 10 driver support Windows 10 Home or Pro versions?

Published February 10th, 2021 by Support Team

Windows device drivers released for HighPoint SSD7000, RocketRAID and RocketStor series products support all variants of the target OS.   For example, a Windows 10 driver release will support both Home and Pro versions.  

BootRAID-The RAID status has changed to disable

Published November 22nd, 2022 by Support Team

BootRAID-The RAID status has changed to disable video:  Your browser does not support HTML5 video.

Linux-DataRAID/BootRAID WEBGUI/hptsvr cannot run/open/start

Published August 31st, 2022 by Support Team

Linux-DataRAID/BootRAID WEBGUI/hptsvr cannot run/open/start Video:  Your browser does not support HTML5 video.

Why do I see the following prompt "We couldn't find any drives. To get a storage driver, Click Load driver." when installing Windows to a RAID array?

Published March 27th, 2023 by Support Team

Windows setup may report this message when using driver v1.2.28.14. This issue can be resolved by clicking the "Refresh" button. 

Windows BootRAID BSOD Crash

Published October 20th, 2022 by Support Team

Windows BootRAID BSOD Crash Video: Your browser does not support HTML5 video.

What is the acceptable temperature range that the enclosure and drives should operate at?

Published May 22nd, 2024 by Support Team

The standard operating temperature of the enclosure can be anywhere between 5 – 45 C. The Disk operating temperature will be determined by disk manufacturer.

Customer reports they are unable to return the RMA unit due to system/scheduling issue

Published December 14th, 2020 by Support Team

KB Content:   We apologize for the inconvenience, but this is a standard procedure.   Per our RMA policy, the unit would need to be shipped to us in order to verify it for repair or replacement. Please let us know if you want to proceed with this RMA request.   https://www.highpoint-tech.com/USA_new/support.htm

Why is Important to use HighPoint certified cable?

Published December 31st, 2020 by Support Team

KB Content: HighPoint certified cable accessories are custom designed and tested for each controller and enclosure product series. Our long history in the storage industry, and strong partnerships with leading cable manufactures, enable us to deliver unique cabling solutions for our entire storage product portfolio. While it is true that HighPoint c

RS6661A-NVMe, SSD7101A-1 – Fan Control for macOS

Published February 10th, 2021 by Support Team

RS6661A-NVMe – Fan Control for macOS If you would like to add fan control options to this product, please contact Sales@highpoint-tech.com and include details about your system and target application.  

What is the PCIe interface requirement for the RocketStor 6114V enclosure?

Published April 8th, 2021 by Support Team

The RocketStor 6114V is a USB device (it does not include a PCIe adapter). The PCIe express lane assignment would depend on what type of USB controller is hosting the RocketStor 6114V (whether or not the RocketStor has been plugged into a motherboard controlled USB port, or an USB AIC (add in card).

Why is a transaction fee required for making a payment on the estore or receiving a refund?

Published December 18th, 2023 by Support Team

The transaction fee is a requirement by our payments provider PayPal; HighPoint will not be able to waive the fee. We are sorry for the inconvenience.

Why do I get a “declined” error message when attempting to pay with a prepaid gift card?

Published May 9th, 2024 by Support Team

It’s possible that your gift card doesn’t have sufficient funds to cover the transaction. If your gift card does have sufficient funds, its registration is likely not yet complete; contact your gift card provider for assistance.

Windows DataRAID Disk cannot recognize

Published September 16th, 2022 by Support Team

Windows DataRAID Disk cannot recognize video: Your browser does not support HTML5 video.

Is the Dell PowerEdge R630 compatible with SSD6200/7000/7500 series controllers?

Published April 7th, 2022 by Support Team

Is Dell PowerEdge R630 compatible with HighPoint NVMe controllers?   Compatibility Status:  Yes (it can support Bootable or Data RAID configurations) Compatibility Report:  Link Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer's official specifications and product documen

Are there any known compatibility issues with the SSD6444 or SSD6444A?

Published March 27th, 2023 by Support Team

Below are the known compatibility issues with the SSD6444 & SSD6444A: Combinations Issue SSD6444/SSD6444A + WD SN630/SN640 + Intel Z590 Chipset Motherboard The system may halt on a blank black screen, or the OS may not be able to boot/start properly.  SSD6444/SSD6444A + WD SN630/SN640 + Intel Z690 Chipset Motherboard The system may halt on a bla

Can I use SSD7000 NVMe RAID controllers with older PCIe 2.0 platforms?

Published July 1st, 2021 by Support Team

Can I use SSD7000 NVMe RAID controllers with older PCIe 2.0 platforms? Yes – some SSD7000 series controllers, such as the SSD7101A-1, SSD7104, SSD7120, and SSD7140 can be used with Legacy computing platforms. The controllers are backwards compatible with PCIe 2.0 slots and can be installed into older computing platforms and motherboards that are cap

Can I Install an SSD7000 x16 card into a Motherboard x16 PCIe Slot running at x8 lanes or electrical x8 lanes?

Published January 22nd, 2021 by Support Team

KB Content: The term “PCIe lanes” can be applied to two different attributes of a PCIe device. Lanes are designated by the “x” symbol after “PCIe”. For example, PCIe x16 – this refers to 16 lanes. However, PCIe lane value of “x” can refer to either the electrical or physical attribute of the device. These ratings are not always 1:1. For example, a P

Can PCIe 4.0 NVMe RAID controllers be used with motherboards that only support PCIe 3.0?

Published February 25th, 2021 by Support Team

Yes –SSD7500 series PCIe 4.0 NVMe RAID controllers are fully backwards compatible with PCIe 3.0 slots. Note, maximum performance is only possible if the controllers are installed into a PCIe 4.0 (Gen4) x16 slot. However, they will otherwise function normally with a PCIe 3.0 (Gen3) slot. In addition, SSD7500 series controllers support PCIe Gen3 NVMe

How do I determine the maximum capacity supported by SSD7000 and SSD7500 series controllers?

Published April 1st, 2021 by Support Team

This is determined by Port Count. There are no capacity limitations on the SSD side; HighPoint NVMe RAID controllers and HBA’s are capable of supporting SSD’s of any capacity.  For example, a 4-port controller can support four 8TB SSD’s, for a total capacity of 32TB. An 8-port controller supports twice as many; eight 8TB SSD’s for a total capacity o

Can an ASUS Hyper M.2 array be moved to an SSD7000 series controller?

Published March 2nd, 2021 by Support Team

Can I move an NVMe array created with an ASUS Hyper x16 M.2 card to the SSD7000 series controller?   No – the existing RAID array would not be recognized by our controllers. The reverse is also true (our arrays would not be recognized by other manufacturer’s NVMe controllers). You would have to configure a new RAID array, or use the NVMe SSD’s as se

Is the ASUS WS C621E SAGE compatible with SSD6200/7000/7500 series controllers?

Published April 11th, 2022 by Support Team

Is ASUS WS C621E SAGE compatible with HighPoint NVMe controllers?   Compatibility Status:  Yes (it can support Bootable or Data RAID configurations) Compatibility Report:  Link   Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and product docume

How do I use the Fan Control feature of the SSD7000/7500 series NVMe RAID controller?

Published November 8th, 2022 by Support Team

How do I use the Fan Control feature of the SSD7000/7500 series NVMe RAID controller? You can control fan speed using the WebGUI management software. Fan control speed settings are available under the “ Setting ” tab. A video tutorial is available here .

PM Replacement Article

Published December 3rd, 2020 by Support Team

eSATA Port Multiplier Support Has Been Discontinued  For:  RocketRAID 644L, RocketRAID 644LS, RocketRAID 642L, RocketRAID 4522 Port Multipliers were a novel development during the apogee of the SATA 3G, and early 6G eras, and typically enabled a single SATA channel to support 3 to 5 hard drives. In the past, this capability was ideal for SMB applica

Will the SSD7140 or SSD7540 support only 6 NVMe SSD’s. Can an array be created using only 6 drives? If so, what performance can I expect using only 6 SSD’s?

Published May 14th, 2021 by Support Team

Will the SSD7140 or SSD7540 support only 6 NVMe SSD’s. Can an array be created using only 6 drives? If so, what performance can I expect using only 6 SSD’s?   Yes - the SSD7140 and SSD7540 can support between 1 and 8 M.2 NVMe SSD’s. You will need two or more M.2 NVMe SSD’s in order to create a RAID array.   Provided the controller has been installed

Why does a RAID array created with the RAID Switch still exist after it is deleted from the system?

Published January 3rd, 2023 by Support Team

Q: Why does a RAID array created with the RAID Switch still exist after it is deleted from the system? A: This will occur if the RAID Switch has not been changed to “None”. If the RAID Switch has been configured for an array (RAID 0, 1, or JBOD), the controller will recreate the selected array every time the system is rebooted, even if the array had

How to set up WebGUI Email notification

Published January 6th, 2021 by Support Team

KB Content: Email Notification Overview The WebGUI can be configured to send email messages whenever an SSD7000 series related event, warning or error is recorded to the Event Log. To configure Email Notification, access the Settings tab: To configure Email Notification: First, check the box before Enable Event Notification. Server Address (name or

Is the HPE ProLiant ML110 Gen10+ Server compatible with SSD7000 series controllers?

Published October 8th, 2021 by Support Team

Is the HPE ProLiant ML110 Gen10+ Server compatible with SSD7000 series controllers? Compatibility Status: Yes (it can support Bootable or Data RAID configurations) Link to Compatibility Report:  SSD7xxx_6xxx_HPE ML110 Gen10+ Server Compatibility Report_v1.03_21_10_07.pdf Note: The compatibility reports we provide are based on research of the target

How 8x Gen 3 SSDs on the SSD7540/SSD7580A can reach 24GB/s

Published February 12th, 2021 by Support Team

Title:  How 8x Gen 3 SSDs on the SSD7540/SSD7580A can reach 24GB/s Applicable Product: SSD7540, SSD7580A HighPoint 8-Port PCIe Gen 4 NVMe RAID controllers are ideal bandwidth upgrades for applications that need to make the most of existing PCIe 3.0 NVMe storage.   The PCIe Gen4 x16 transfer bandwidth doubles what is possible with PCIe Gen 3; it allo

Is the Dell PowerEdge R520 compatible with SSD6200/7000/7500 series controllers?

Published April 7th, 2022 by Support Team

Is Dell PowerEdge  R520  compatible with SSD7000 series controllers?   Compatibility Status:  Yes (it can support Bootable or Data RAID configurations) Compatibility Report: Link Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and product documen

Windows setup error: Cannot install the HighPoint NVMe Controller (SSD7000 Series Boot-RAID configuration).

Published February 8th, 2021 by Support Team

When attempting to install Windows 10 to an NVMe SSD or array hosted by the SSD7000 series controller, Windows Setup reports the following error: What causes this problem?   Windows Setup may report this error if other NVMe devices are connected to the motherboard (either directly to the motherboard or via another PCIe device) while installing the o

Is the ASUS ROG Maximus XI Hero (Wi-Fi) compatible with the SSD7103 NVMe RAID Controller?

Published March 8th, 2021 by Support Team

Is the ASUS Z10PA-D8 compatible with the SSD7103 NVMe RAID Controller?    Compatibility Status: Compatible   Link to Compatibility Report:  Link   Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and product documentation.   Summary: The ASUS ROG

SSD6200 cannot be recognized in CLI-ESXI

Published October 9th, 2022 by Support Team

Overview This article examines why the HighPoint CLI (command line interface) management utility is unable to detect the NVMe RAID AIC when used with some versions of VMware ESXi. Why can't we find the controller in ESXi using the CLI? As shown in the figure below, some customers have reported that the CLI will not recognize the NVMe AIC when runnin

Can the RocketMate 110 be used with a 2019 Mac Pro?

Published January 26th, 2022 by Support Team

Can the RocketMate 110 be used with a 2019 Mac Pro? This is possible. However, the Mac Pro’s USB Type-C ports will limit performance to 10Gb/s: For more information, please refer to Apple’s Mac Pro 2019 Specifications: https://support.apple.com/kb/SP797?viewlocale=en_US&locale=zh_CN Is 20Gb/s possible if I pair the RocketMate 110 with a RocketU

How to manually load the HighPoint NVMe RAID Driver for macOS Big Sur

Published September 8th, 2021 by Support Team

How to manually load the HighPoint NVMe RAID Driver for macOS Big Sur 1.  Test Description In some cases, macOS 11.x may not load the NVMe driver after the initial restart. If you encounter this problem, we recommend following the procedure described below – it explains how to manually load the HighPoint NVme driver. 2.  Procedure 1)  Click the  App

HighPoint Marvell OEM/ODM Services

Published May 24th, 2023 by Support Team

HighPoint has been designing and manufacturing Marvell based storage solutions for well over a decade. We’ve successfully deployed millions of units worldwide, and offer comprehensive product portfolios for enterprise, industrial and consumer applications.   Dedicated, in-house hardware and software engineering teams are ready to assist customers de

Is the Dell PowerEdge T440 compatible with SSD7000 Series NVMe RAID Controllers?

Published March 12th, 2021 by Support Team

Is the Dell PowerEdge T440  compatible with SSD7000 Series NVMe RAID Controllers?   Compatibility Status: Compatible   Link to Compatibility Report:  LINK   Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and product documentation.   Summary: The

AMD RAIDXpert should be disabled when customers are using SSD7000 series controllers with AMD motherboards and a Windows OS.

Published February 3rd, 2021 by Support Team

1. Scenario 1: The customer connects the NVMe SSD’s directly to the motherboard and installs the OS to the SSD’s using the AMD driver. After OS installation is complete, the SSD’s are moved to the HighPoint SSD7000 controller to boot the OS. i. Possible problems:  a) The hptsvr is service running, but the WebGUI cannot connect to the SSD7000 series

HighPoint eStore Delivery ETA

Published September 1st, 2023 by Support Team

HighPoint ships orders with using the carrier, FedEx. Delivery date may vary depending on the ship to location. For exact delivery dates, please use the tracking number that was email to you.  FedEx Overnight: 1 day FedEx Ground: 1-7 days   FedEx International Priority: 1-4 days FedEx International Economy: 2-7 days

How to resolve “failed to map pci bar” error in dmesg

Published February 16th, 2021 by Support Team

Title: How to resolve “failed to map pci bar” error in dmesg. Applicable  Products: SSD7000 series 1. Problem Description & Analysis: a. “Failed to Assign” and “Failed to Map PCI Bar” errors are displayed when using the dmesg terminal command in a Linux environment. These errors are also present in the NVMe driver log. The NVMe PCIe Bar MEM appl

Driverless & Bootable NVMe RAID Solutions for Industrial Applications

Published May 25th, 2023 by Support Team

For OEM/ODM inquires, Contact: GeneraLSales@highpoint-tech.com HighPoint can integrate Marvell NevoX NVMe technology into a custom designed and manufactured PCIe RAID controller cards for OEM/ODM customer projects. Our current platform delivers one to four channel NVMe connectivity via a PCIe 3.0 x8 and x4 host interface, and incorporates Marvell®'s

SSD7120&6540(M) open source driver install and compile in Linux

Published October 27th, 2020 by Support Team

This video describes the driver installation and compilation methods of SSD7120&6540(M) under Linux. Applicable Products SSD7120, SSD6540, SSD6540M, SSD7104, SSD7140,SSD7101A, OS CentOS,Ubuntu,Debian   Your browser does not support HTML5 video.

Is the ASUS X99 Deluxe compatible with SSD7000 Series NVMe RAID Controllers?

Published March 8th, 2021 by Support Team

Is the ASUS X99 Deluxe compatible with HighPoint SSD7000 Series NVMe RAID Controllers?    Compatibility Status: Compatible   Link to Compatibility Report:  Link   Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and product documentation.   Summar

macOS Ventura 13.x Support

Published November 18th, 2020 by Support Team

macOS Ventura 13.x Support   Hello, We are currently verifying our macOS compatible product lines with Ventura. Any required software updates will be uploaded to the corresponding Software Downloads webpage. You can register for Ventura support status updates via our mac community: https://www.highpoint-tech.com/mac-community   Thank you

Why does the Tray light not turn on after I use the U.2 to M.2 adapter?

Published March 27th, 2023 by Support Team

This behavior will vary from model to model and is not a compatibility issue or a problem with the SSD; some M.2 SSDs were not designed to support LED functions. 

I am using a hard drive or SSD that is not included in your product compatibility lists. Is it safe to use this drive with your SAS/SATA RAID controllers?

Published August 4th, 2021 by Support Team

I am using a hard drive or SSD that is not included in your product compatibility lists. Is it safe to use this drive with your SAS/SATA RAID controllers? As a general rule, HighPoint SAS/SATA RAID controllers are compatible with nearly all industry-standard NAS, RAID Edition and Enterprise class SAS or SATA hard disk drives and/or SSD’s in today’s

Is a PayPal account or registration required to purchase from the HighPoint eStore?

Published January 5th, 2023 by Support Team

A PayPal account or any registration is optional to purchase items from the HighPoint eStore. 

What kind of PCIe cards can I install into the RS6661A?

Published December 11th, 2020 by Support Team

What kind of PCIe cards can I install into the RS6661A?   The RS6661A is capable of supporting industry standard, Thunderbolt™ aware PCIe cards and includes a 60Watt power adapter. The enclosure accepts one, single-slot, full-height PCIe card, up to 8.2 inches in length. Note, the PCIe card must be Thunderbolt™ compliant – please contact the card’s

Is the Asus Pro WS WRX80E-SAGE SE WIFI compatible with SSD6200/7000/7500 series controllers?

Published April 20th, 2022 by Support Team

Is Asus Pro WS WRX80E-SAGE SE WIFI compatible with HighPoint NVMe controllers?   Compatibility Status:  Yes (it can support Bootable or Data RAID configurations) Compatibility Report:  Link   Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and p

Linux does not recognize the HighPoint RAID controller, enclosure, disk or RAID array

Published November 11th, 2022 by Support Team

Linux does not recognize the HighPoint RAID controller, enclosure, disk or RAID array. How do I diagnose and resolve this? If you encounter this problem while using a HighPoint RAID solution, please submit a new Support Ticket using our Online Support portal, and provide the following information: Use the WebGUI’s Diagnostic tool to generate a set o

AMD NVMe RAID is not compatible with HighPoint NVMe RAID, and limits total NVMe devices to a maximum of 10.

Published September 8th, 2021 by Support Team

AMD’s NVMe RAID support must be disabled in order to use HighPoint NMe RAID controllers and enclosures. In addition, if you are using an AMD-based motherboard that supports AMD’s NVMe RAID feature, the motherboard will only be able to support up to 10 total NVMe devices, even if the AMD RAID function is disabled. The above screenshot is taken from “

What is the airflow rating (CFM) for the SSD7810’s cooling fans?

Published June 4th, 2021 by Support Team

SSD7100/7500 series cooling fan airflow rating The SSD7180, SSD7184, SSD7202, SSD6202, SSD7580A, and SSD7502 are equipped with one or more 54mm x 54mm cooling fans. Each fan has an airflow rating of 5.2CFM (minimum) and 6.2CFM (maximum). Customers can adjust fan speed using WebGUI management software. The SHI tab (Storage Health Inspector) allows cu

Why does WEBGUI/CLI/OOB/HII/UEFI have information about a single disk, but no disk partition is visible in the OS?

Published January 3rd, 2023 by Support Team

Q: Why does WEBGUI/CLI/OOB/HII/UEFI have information about a single disk, but no disk partition is visible in the OS? A: If you need to use a single NVMe SSD with the SSD6200 controller, you will need to configure it as a JBOD “array”. Because all RAID information is contained in the NevoX 2241, it is passed to the system through the chip.

What is the max speed per lane for PCIe 4.0?

Published February 12th, 2021 by Support Team

Title:  What is the max speed per lane for PCIe 4.0? Applicable Products: SSD7000 series PCIe 4.0 Specifications: The PCIe Gen4 specification states that each PCIe 4.0 lane (x1) can support up to 2000MB/s. This translates into a theoretical maximum performance is approximately 2GB/s per lane. For a full x16 lanes, the theoretical transfer rate is 32

The thermal silicone on the Rocket 1608A heat sink is damaged. How do I replace the thermal pad

Published April 28th, 2024 by Support Team

Please refer to the Guide for instructions on replacing the thermal pad.

Linux DataRAID BootRAID Disk Fail Drop disk

Published October 28th, 2022 by Support Team

Linux DataRAID BootRAID Disk Fail Drop disk Video: Your browser does not support HTML5 video.

Does HighPoint ship to my location?

Published January 5th, 2023 by Support Team

HighPoint can ship to countries that are served by FedEx or using the customer's carrier account.

I can’t find driver downloads for my RU1xxx controller

Published December 7th, 2020 by Support Team

I can’t find driver downloads for my RU1xxx controller KB Content: HighPoint RU series USB controllers do not require separate device drivers. Support for these products is already incorporated into most modern operating systems (such as Windows 7 and later), via the native XHCI driver.

Windows-DataRAID Disk RAID Controller Yellow Mark

Published September 16th, 2022 by Support Team

Windows-DataRAID Disk RAID Controller Yellow Mark video  Your browser does not support HTML5 video.

The WebGUI will not start (Windows/macOS)

Published December 7th, 2020 by Support Team

The WebGUI will not start after double-clicking the desktop icon. Windows Platforms 1. This problem is often the result of a missing driver or improperly installed driver.  Open Device Manager and check under Storage Controllers. If the Driver is properly installed, you should see a HighPoint NVMe Controller entry for SSD7101A-1/SSD7204/SSD7120/SSD6

Can I use a credit card to purchase HighPoint products?

Published January 5th, 2023 by Support Team

Yes, PayPal accepts debit or credit cards, and bank accounts.

Windows BootRAID Boot start up disappear

Published October 20th, 2022 by Support Team

Windows BootRAID Boot start up disappear Video: Your browser does not support HTML5 video.

Can I use my own Shipping Account?

Published January 5th, 2023 by Support Team

Yes. Before you place your order, please email GeneralSales@highpoint-tech.com with your carrier and account number, and we will arrange a custom PayPal invoice.

System is stuck on the UEFI loading screen

Published November 17th, 2022 by Support Team

I am using a HighPoint a HighPoint RAID solution with a motherboard or computing system with a UEFI BIOS. The system won’t boot – it seems to be stuck on the screen that displays UEFI information. How can I resolve this? If you encounter this problem, please open a new support case and provide the following: A screenshot or video of the error messag

Why HighPoint SSD7500, SSD7000 Series NVMe RAID controller do not support RAID 5 and 6?

Published November 16th, 2020 by Support Team

Why do HighPoint SSD7000 Series NVMe RAID controllers not support RAID 5 and 6? For many NVMe-based storage applications, the security-performance tradeoff required for RAID 5 & 6 support is less than ideal. NVMe media is significantly more reliable than platter-based storage (conventional hard disk drives), which redundant RAID technology was d

How are HighPoint’s SSD7000 series different from other, more common NVMe controllers?

Published November 10th, 2020 by Support Team

How are HighPoint’s SSD7000 series different from other, more common NVMe controllers? Simply put, SSD7000 series controllers are stand-alone solutions. Unlike ASUS Hypercards or the various expansion/adapter solutions available in the general marketplace, SSD7000 series controllers DO NOT require a motherboard with Bifurcation support, nor are they

What is the cutoff time for same day shipment?

Published January 3rd, 2023 by Support Team

EStore orders placed until 10:00 AM (PT) can be shipped the same day.

eSATA Upgrade and Replacement Options

Published March 18th, 2021 by Support Team

HighPoint no longer manufactures eSATA controllers (controllers with external SATA connectivity). We recommend customers upgrade to our RR4500, 2700 or 3700 series. We manufacture 4 and 8-bay mini-SAS storage enclosures, , and a range of cabling accessories that have designed for use with these controller series. For:  RocketRAID 644L, RocketRAID 64

Are Supermicro X11SRA motherboards compatible with SSD7000/SSD7500/SSD6540 Series NVMe RAID Controllers and Enclosures?

Published June 25th, 2021 by Support Team

Are Supermicro X11SRA motherboards compatible with SSD7000/SSD7500/SSD6540 Series NVMe RAID Controllers and Enclosures?   Compatibility Status: Compatible (Boot & Data RAID)   Link to Compatibility Report:  Link   Note:  The compatibility reports we provide are based on the target platform/motherboard research, using the manufacturer’s official

Is the Dell PowerEdge R510 compatible with SSD6200/7000/7500 series controllers?

Published April 2nd, 2022 by Support Team

Is Dell PowerEdge R510 compatible with HighPoint NVMe series controllers? Compatibility Status:  No (it is not compatible with HighPoint NVMe Series Controllers) Compatibility Report: Link Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and produ

I set the fan setting to a lower number, why did the RPM appear to increase?

Published May 22nd, 2024 by Support Team

There can be a light delay when quickly changing fan settings. Please allow a few seconds for the LCD to update with the correct RPM.

Is the Dell PowerEdge R820 compatible with SSD6200/7000 series controllers?

Published March 31st, 2022 by Support Team

Is Dell PowerEdge R820 compatible with HighPoint NVMe series controllers?   Compatibility Status:  Yes (it can support Bootable or Data RAID configurations) Compatibility Report: Link Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and product do

Spare Pool , Auto-Rebuild, and Manually Rebuilding a Critical RAID Array

Published October 13th, 2021 by Support Team

Spare Pool, Auto-Rebuild, and Manually Rebuilding a Critical RAID Array 1.  What is the Spare Pool and when should it be used? A Spare Pool is a selection of drives that can be used to rebuild a redundant RAID array if it enters a Critical status. A Critical status can be triggered by disk failure or a physical disk related problem, such as a disk f

SSD7101A-1 – Fan Control for macOS

Published February 26th, 2021 by Support Team

SSD7101A01 – Fan Control for macOS In order to support this feature, the following is required: 1) A serial number of 1952H1R004586 or later. 2) You must download and install the latest SSD7101A-1 device driver & WebGUI for macOS. If the above conditions have been met and Fan Control is still not available, please submit a support request via ou

What is an import tax ID, which countries will require it, and what are alternatives?

Published October 20th, 2023 by Support Team

Most countries outside the U.S. will require the recipient to provide an import tax ID number for purposes of charging duties and taxes; it is HighPoint policy that customers are responsible for paying all duties and taxes related to an order. The following countries most commonly require import tax IDs. Please see the table below for specific examp

Linux-DataRAID Stuck/Kernel Crash

Published August 30th, 2022 by Support Team

Linux-DataRAID Stuck/Kernel Crash Video: Your browser does not support HTML5 video.

Unauthorized Reseller warnings and RMA rejection

Published January 13th, 2021 by Support Team

Customers should only purchase HighPoint products and solutions from an authorized reseller or distribution channel, or directly from us via the HighPoint Store. https://highpoint-tech.com/USA_new/service_where.htm   Note, products purchased from an unauthorized reseller or distributor may have been previously used or modified, and may not be in wor

SSD7000 controller is only using ½ of the PCIe bandwidth

Published December 11th, 2020 by Support Team

My SSD7000 controller is not performing well. According to the WebGUI, it is only using half of the available PCIe bandwidth. How can I resolve this?   SSD7000 controllers cannot control how much bandwidth is available – they are designed to make use of whatever is made available to them; in other words, what the motherboard has allocated to the car

How to use PUIS feature in OS—power in standby

Published August 25th, 2021 by Support Team

What Does Power-Up In Standby (PUIS) Mean? Power Up in Standby (PUIS) is a specific hard disk drive (HDD) feature that allows the drive to spin up only when necessitated by a command, rather than when turning on the computer. This helps save energy or allows staggered spin-up times for multiple disk drives. How to Enable this function with HighPoint

I am booting Linux from a HighPoint RAID Solution. A disk has dropped or failed. How do I resolve this?

Published November 11th, 2022 by Support Team

I am booting Linux from a HighPoint RAID Solution. A disk has dropped or failed. How do I resolve this? If you encounter a disk failure while using a bootable RAID configuration with a HighPoint RAID solution, please submit a new Support Ticket using our Online Support portal, and provide the following information: Use the WebGUI’s Diagnostic tool t

A disk has suddenly dropped offline

Published November 15th, 2022 by Support Team

I am using a HighPoint RAID or storage controller with a Windows operating system. A disk has suddenly dropped offline. What information will the FAE team need in order to help me resolve this? If you encounter this problem, please submit a new Support Ticket using our Online Support portal, and provide the following information: Use the WebGUI’s Di

A brief introduction to the functions of the management software (WEBGUI)

Published December 17th, 2020 by Support Team

Selection of initialization method for creating RAID Keep Old data This initialization method is suitable for deleting RAID by mistake. The premise is that after you delete it by mistake, no disk has been written or the TRIM function takes effect. There is no read or write operation for the disk, just for data recovery. Quick init This creation meth

Is there a special procedure when hot swapping a drive?

Published May 22nd, 2024 by Support Team

Yes, “Insert link to written hot swap guide”

Is the Asus Prime X299-A compatible with SSD6200/7000/7500 series controllers?

Published April 20th, 2022 by Support Team

Is Asus Prime X299-A compatible with HighPoint NVMe controllers?   Compatibility Status:  Yes (it can support Bootable or Data RAID configurations) Compatibility Report:  Link   Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and product documen

NVMe RAID & Storage Solutions for VMware platforms

Published May 27th, 2021 by Support Team

NVMe RAID & Storage Solutions for VMware platforms Several options are available for VMware platforms.   Bootable & Storage Applications: SSD6200 Series: If you already have NVMe SSD’s on hand, we would recommend our SSD6200 NVMe RAID Controllers. SSD6200 series controllers are available with 2-4 M.2 ports in half-height and full height form

Is the ASUS Z10PE-D8 WS compatible with SSD6200/7000/7500 series controllers?

Published April 20th, 2022 by Support Team

Is ASUS Z10PE-D8 WS compatible with HighPoint NVMe controllers?   Compatibility Status:  Yes (it can support Bootable or Data RAID configurations) Compatibility Report:  Link   Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and product document

Is the ASUS ROG STRIX X299-XE GAMING compatible with SSD6200/7000/7500 series controllers?

Published April 20th, 2022 by Support Team

Is ASUS ROG STRIX X299-XE GAMING compatible with HighPoint NVMe controllers?   Compatibility Status:  Yes (it can support Bootable or Data RAID configurations) Compatibility Report:  Link   Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and pro

SSD7000 Series (not) recognize SSDs in System or WebGUI/CLI

Published December 16th, 2020 by Support Team

Contents Overview . 2 Windows Troubleshooting .  2 Phenomenon1: The controller can be recognized in the system.  2 Phenomenon2: The controller can be recognized in the system, but not in WebGUI/CLI.  3 Phenomenon1: The controller can not be recognized in the system.  3 Linux Troubleshooting .  4 Phenomenon1: The controller can be recognized in the s

How to request software downloads for EOL product.

Published February 24th, 2021 by Support Team

EOL Driver Requests   If you require driver support for an EOL (end of life) product, please download a copy of the EOL Software Contract: https://filedn.com/lG3WBCwKGHT7yNuTsFCwXy0/HighPoint-Download/Document/Support/HighPoint%20EOL%20Software%20Contract.pdf     Fill out the form; and open a new Support Ticket using our Online Web Support Portal. P

Why do PCIe 3.0 x8 devices (SSD7202, SSD7204) indicate not optimal slots in Mac Pro 2019？

Published February 10th, 2023 by Support Team

Q1 :  Why do PCIe 3.0 x8 devices (SSD7202, SSD7204) indicate not optimal slots in Mac Pro 2019？ A1：The product’s chip 8747/8749 is designed to be used as PCIe 3.0 x16, whereas the device (SSD7202, SSD7204) only uses PCIe 3.0 x8. The mismatched bandwidth between the chip and controller causes the Mac Pro 2019 to show a not optimal slot.

How do I verify what Linux Distributions are supported by a HighPoint RAID controller?

Published February 13th, 2023 by Support Team

Q: How do I verify what Linux Distributions are supported by a HighPoint RAID controller? A: HighPoint supports these Linux distributions: Red Hat, Debian, Ubuntu, Fedora, Rocky Linux, Xen Project, Proxmox, and Arch linux. 

Can HighPoint Binary Drivers support kernel versions not included with the distribution’s Download package?

Published March 28th, 2023 by Support Team

No. All Binary drivers are developed based on a specific kernel version derived from the default kernel of the ISO file downloaded by the operating system. The kernel corresponding to the Linux ISO file is fixed and unique, and changes only when the system is updated after the installation or when the kernel is updated online during the installation

Why do Bootable RAID configurations require that the Binary Driver and HighPoint Linux Open-Source Driver both be installed?

Published March 28th, 2023 by Support Team

Bootable RAID configurations lack a compilation environment for the driver, so it is necessary to put the compilation environment in the Binary driver in advance. However, open source is developed based on the existing system environment, so there is no need to adjust the compilation environment. The binary driver applies only to a specific kernel.

Does FnL provide bootable AIC RAID Drives with over 8TB and 7000MB/s of performance?

Published May 27th, 2021 by Support Team

Does FnL provide bootable AIC RAID Drives with over 8TB and 7000MB/s of performance?   I am interested in your BRD (Bootable RAID) drive series, but need more than 8TB of storage and/or a faster solution (over 7,000MB/s). Are other options available? Yes – if our current FnL product line doesn’t meet the needs of your application, don’t hesitate to

Can HighPoint USB-C to USB-C cables support 10G and 20G connections?

Published January 26th, 2022 by Support Team

Can HighPoint USB-C to USB-C cables support 10G and 20G connections?   Yes. HighPoint USB-C cables are designed for both 10G and 20G applications; they are fully compliant with industry standard USB 3.x controllers, devices and peripherals. Our USB-C31-1MC 1 meter Type-C to Type-C cable is capable of supporting both 10Gb/s and 20Gb/s devices, due to

Is the Dell PowerEdge R420 compatible with SSD6200/7000/7500 series controllers?

Published March 31st, 2022 by Support Team

Is Dell PowerEdge R420 compatible with HighPoint NVMe series controllers?   Compatibility Status:  Yes (it can support Bootable or Data RAID configurations) Compatibility Report: Link Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and product do

How to recover Samsung 980 PRO TurboWrite Performance in a Windows Environment

Published February 24th, 2021 by Support Team

1. Test Background Samsung officially states that the sequential write performance of Samsung 980 Pro 1TB SSD’s, after exhausting the smart TurboWrite buffer, is 2000MB/s.   We conducted a series of tests to verify these specifications, and to identify ways to restore Turbo Wrote performance to an array comprised of Samsung 980 PRO SSD’s. Customers

What disks have been tested with this enclosure?

Published May 22nd, 2024 by Support Team

The major HDD brands like WD and Seagate have been tested using this enclosure. Please see the compatibly list for specific drive models.

Windows DataRAID WEBGUI hptsvr cannot run open start

Published September 16th, 2022 by Support Team

Windows DataRAID WEBGUI hptsvr cannot run open start: Your browser does not support HTML5 video.  

Why do some of the tray lights on the SSD6444/SSD6444A still light up blue after I shut down my system?

Published March 27th, 2023 by Support Team

This behavior can vary from one disk model to another and is not related to the enclosure. 

Which HighPoint RocketU HBA can support four Spectrum Analyzers?

Published December 7th, 2021 by Support Team

Which HighPoint RocketU HBA can support four Spectrum Analyzers? Applications that require dedicated bandwidth, such as Spectrum Analysis, will benefit from RocketU HBA’s that utilize our dedicated Per-Port Performance Architecture. Spectrum analyzers rely on storage and connectivity solutions capable of sustaining “real-time” workflows. Uncompromis

Determining PCIe Lane Assignment for your SSD7000 Series Controller(Mac)

Published November 2nd, 2020 by Support Team

Determining PCIe Lane Assignment for your SSD7000 Series Controller PCIe lane assignment is one of the most critical factors when tuning a system for Maximum NVMe performance. There are three primary ways to verify PCIe lane assignment, and this applies to any platform: First, consult your system/motherboard documentation. Identify which PCIe slots

macOS-DataRAID Fan control

Published August 31st, 2022 by Support Team

macOS-DataRAID Fan control Video:  Your browser does not support HTML5 video.

Is the Asus Prime X299 compatible with SSD6200/7000/7500 series controllers?

Published April 11th, 2022 by Support Team

Is Asus Prime X299 compatible with HighPoint NVMe controllers?   Compatibility Status:  Yes (it can support Bootable or Data RAID configurations) Compatibility Report:  Link   Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and product documenta

After using a hard drive with a RocketRAID controller or RocketStor RAID enclosure, it cannot recognized by controllers made by other manufacturers. How do I resolve this?

Published December 11th, 2020 by Support Team

This problem is not common; aside from a drive related issue, this is usually related to a feature known as “Staggered Drive Spinup”. Staggered Drive Spinup is a drive-related firmware feature that enables large configurations of drives to power up sequentially, to avoid overwhelming the power supply and provide enough time for the host controller t

HighPoint Custom Design & Engineering Services for OEM/ODM Clients

Published May 5th, 2023 by Support Team

HighPoint OEM/ODM Design and Engineering Services enable Solution Providers to offer unique storage and connectivity solutions for a wide range of platforms and applications. For over 25 years, we’ve assisted OEM/ODM clients design, develop and manufacture cutting-edge RAID storage solutions for all major hardware and software platforms. Our integra

Is the SuperMicro X10DRH-i motherboard compatible with SSD7000/SSD6000 series?

Published November 2nd, 2021 by Support Team

Is the  SuperMicro X10DRH-i motherboard  compatible with SSD7000/SSD6000 series? Compatibility Status: Yes  (it can support Bootable or Data RAID configurations) Link to Compatibility Report:   SupermicroX10DRHi_Compatibility_Report_v1.03_21_10_22.pdf Note:  The compatibility reports we provide are based on research of the target platform / motherbo

Disabling macOS Secure boot and SIP for T2 Systems

Published August 11th, 2021 by Support Team

Disabling macOS Secure boot and SIP for T2 Systems    Customers working with Mac platforms manufactured in 2018 or later that feature a T2 security chip, will need to disable the Secure Boot in order to load drivers for third party devices.  In addition, macOS 10.13x and earlier may require that SIP (System Integrity Protection) be disabled. If enab

macOS-DataRAID Driver cannot load

Published August 31st, 2022 by Support Team

macOS-DataRAID Driver cannot load Video:  Your browser does not support HTML5 video.

Are HP ProLiant DL385 rackmount servers compatible with SSD6200/SSD7000/SSD7500SSD6540 Series NVMe RAID Controllers and Enclosures?

Published June 11th, 2021 by Support Team

Are HP ProLiant DL385 rackmount servers  compatible with SSD6200/SSD7000/SSD7500SSD6540 Series NVMe RAID Controllers and Enclosures?   Compatibility Status: Compatible (Boot & Data RAID) Link to Compatibility Report:  Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s

Linux-DataRAID/BootRAID Performance slow

Published August 31st, 2022 by Support Team

Linux-DataRAID/BootRAID Performance slow Video:  Your browser does not support HTML5 video.

How do I safely unplug a RAID array or disk hosted by the RocketStor 6114V or RocketStor 6124V?

Published March 4th, 2021 by Support Team

How do I safely unplug a RAID array or disk hosted by the RocketStor 6114V or RocketStor 6124V?   Unplugging a RAID Array   Windows   1. Open Disk Management and select the RAID Array that need to be removed. 2. Right-click the RAID Array Disk that needs to be removed, and click Offline 3. Open the WebGUI, and click the Advanced Config. Tab. Locate

SSD7000 Series vs. Motherboard NVMe cards

Published January 13th, 2021 by Support Team

SSD7000 Series NVMe RAID Controllers; Truly Independent NVMe Connectivity & RAID Solutions HighPoint SSD7000 series controllers are independent NVMe solutions. They do not require a specific motherboard chipset, are not limited to specific motherboard series or brands, and do not require any specialized 3rd party or feature PCIe related settings

HighPoint RAID Partition Loss Caused by Windows 11 24h2 Installation Bug

Published December 27th, 2024 by Support Team

  Description:  A Known bug with Windows 11 24h2 system will result in the loss of the HighPoint RAID partition when attempting to install Win11 24h2 onto a device directly connected to the system’s motherboard. Relevant Technical Information:  OS Windows 11 24h2 HPT Model SSD7105, SSD7202 SSD7502, SSD7505, SSD7540, SSD7580B, SSD7580C, SSD7749E, SSD

Is the ASUS Z10PA-D8 compatible with the SSD7103 NVMe RAID Controller?

Published March 5th, 2021 by Support Team

Is the ASUS Z10PA-D8 compatible with the SSD7103 NVMe RAID Controller?    Compatibility Status: Compatible   Link to Compatibility Report:  Link   Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and product documentation.   Summary: The ASUS Z10P

How do I update the SSD7000 driver after a macOS update?

Published April 6th, 2021 by Support Team

Apple macOS system upgrades If you are using a HighPoint NVMe RAID Controller or Enclosure (SSD7000 series, SSD7500 series, SSD62000 series, RS6661A-NVMe series or SSD6540 series), and have recently updated or upgraded your macOS operating system, you will need to uninstall, and then reinstall the current HighPoint NVMe driver. After macOS is update

Can HighPoint SSD7000 or SSD7500 support VMware ESXi/TrueNAS/FreeBSD?

Published November 28th, 2023 by Support Team

HighPoint has not developed SSD7000 or 7500 series device drivers for the TrueNAS platform. HighPoint’s unique RAID technology is dependent on our device drivers. As such, HighPoint RAID configurations will not be recognized by TrueNAS. If you wish to use these products in non-RAID mode, you will need to refrain from installing any HighPoint related

Why can’t I find the RAID in the OS after I create it?

Published July 6th, 2022 by Support Team

Why can't I see the drive in the OS? Answer: After creating the RAID, format and partition the RAID in Disk Manager. Then you can see the drive in the OS. Windows:  M ac : Linux: If you have further questions about what product is best for your needs, please contact our sales department at sales@highpoint-tech.com

Are SSD7000 RAID controllers designed to work 24/7 for many years?

Published April 13th, 2021 by Support Team

Are SSD7000 RAID controllers designed to work 24/7 for many years? Yes - HighPoint SSD7000 series RAID controllers are designed to operate 24/7. HighPoint NVMe RAID controllers and HBA’s are quite robust and have MTBF ratings comparable to our SAS/SATA RAID controllers and HBA’s product families. The longevity of an NVMe configuration is largely dep

BIOS-Disk cannot find

Published August 31st, 2022 by Support Team

BIOS-Disk cannot find Video:  Your browser does not support HTML5 video.

Is the Dell PowerEdge R730 compatible with SSD6200/7000/7500 series controllers?

Published April 7th, 2022 by Support Team

Is Dell PowerEdge R730 compatible with HighPoint NVMe controllers?   Compatibility Status:  Yes (it can support Bootable or Data RAID configurations) Compatibility Report:  Link Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and product documen

Driver cannot load after updating macOS

Published October 8th, 2021 by Support Team

The driver cannot be loaded or cannot enter the WEBGUI Until Update the firmware If you had been successfully using a HighPoint RAID solution based on the RR4500 series Hardware RAID controller with macOS 10.13x (and earlier), but are currently unable to use the product after updating to 10.14.x or later, you may need to update the RR4500 firmware.

macOS WebGUI will not Start

Published November 14th, 2022 by Support Team

I am using a HighPoint RAID Solution with macOS. However, I cannot use the WebGUI – the interface will not open, or crashes when attempting to load a tab. How do I resolve this? If you encounter this problem, please submit a new Support Ticket using our Online Support portal, and provide the following information: The version of macOS you are workin

RockectRAID BIOS Utility doesn't support rebuilding

Published December 1st, 2020 by Support Team

Title RockectRAID BIOS Utility doesn't support rebuilding Applicable Products RR3700 Series,RR800 Series,RR2800 Series,RR4500 Series,RR2700 Series,RR600 Series Key Word RocketRAID, BIOS Utility, RAID Critical,RAID Rebuilding Phenomenon The RAID status is displayed as Critical in BIOS Utility and add a new spare disk, but rebuilding cannot be perform

Is the HPE ProLiant ML350p Gen8 Server compatible with SSD6200/7000/7500 series controllers?

Published April 7th, 2022 by Support Team

Is HPE ProLiant ML350p Gen8 Server compatible with HighPoint NVMe series controllers?   Compatibility Status:  Yes (Data RAID only) Link to Compatibility Report: Link Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and product documentation.   Su

Reasons for replacing RU1344A to RU1144D or RU1344C

Published December 28th, 2020 by Support Team

  KB Content: The RocketU 1344A can only support 2 cameras, at full speed. If you need a USB solution capable of supporting 4 cameras simultaneously, we would recommend using the RU1144D, or our upcoming RU1344C USB 3.1 controller. These products have four dedicated USB ports – each port has its own USB controller (the bandwidth is not split or shar

Linux WebGUI will not Start

Published November 11th, 2022 by Support Team

I am using a HighPoint RAID Solution with a Linux Distribution. However, I cannot use the WebGUI – the interface will not open. How do I resolve this? If you encounter this problem, please submit a new Support Ticket using our Online Support portal, and provide the following information: The kernel.log file A video tutorial is available here .

Windows-BootRAID Disk_RAID cannot be found in Windows installation screen

Published September 28th, 2022 by Support Team

Windows-BootRAID Disk_RAID cannot be found in Windows installation screen video Your browser does not support HTML5 video.

Why does using QuickBIOS cause HDDs not to be fully recognized in WebGUI.

Published December 14th, 2020 by Support Team

Title Why does using QuickBIOS cause HDDs not to be fully recognized in WebGUI. Applicable Products RR3700 Series / RR800 Series / RR2720 Series / RR600 Series Key Word QuickBIOS , RAID , WebGUI , recognized Phenomenon After using QuickBIOS, users cannot recognize all disk information in WebGUI. Analysis N/A Cause HDDs is damaged. The HDDs is not po

Is the Dell PowerEdge R610 compatible with SSD6200/7000/7500 series controllers?

Published April 2nd, 2022 by Support Team

Is Dell PowerEdge R610 compatible with HighPoint NVMe series controllers?   Compatibility Status:  No (it is not compatible with HighPoint NVMe Series Controllers) Compatibility Report:  Link Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and pr

Are Supermicro M11SDV-8c-LN4F motherboards compatible with SSD7000/SSD7500SSD6540 Series NVMe RAID Controllers and Enclosures?

Published April 19th, 2021 by Support Team

Are Supermicro M11SDV-8c-LN4F motherboards compatible with SSD7000/SSD7500SSD6540 Series NVMe RAID Controllers and Enclosures?   Compatibility Status: Compatible (Boot & Data RAID)   Link to Compatibility Report:    Note:  The compatibility reports we provide are based on the target platform/motherboard research, using the manufacturer’s officia

Are there any known compatibility issues with the SSD7749E?

Published March 27th, 2023 by Support Team

Below are the known compatibility issues with this product: Combinations Issue SSD7749E + ASUS TRX40 Pro Motherboard I/O operations will cause the system to freeze.

Linux-DataRAID Disk/RAID cannot recognize

Published August 31st, 2022 by Support Team

Linux-DataRAID Disk/RAID cannot recognize Video:  Your browser does not support HTML5 video.

SSD7000 Series Performance Test Guide (Linux)

Published December 9th, 2020 by Support Team

Linux  Platforms Step 1 Download the Performance Test tool We recommend using the fio utility to test the NVMe RAID array’s performance in a Linux environment. Download fio (The following example was created using an Ubuntu 20.04 system): #apt-get install fio   Step 2 Check the PCIe Lane assignment WebGUI: Start the WebGUI management software and cl

Can the RR272x Cross-Sync driver support 2x RR272x controllers?

Published December 30th, 2020 by Support Team

KB Content: RocketRAID 2700 series controllers no longer support Cross-Sync; we now offer 16-port PCIe RAID controllers for a variety of platforms. Customers using RR2720x series controllers for Cross-Sync applications can upgrade to the RocketRAID 2840A. The RR2840A is a 16-Port PCIe 3.0 x8 6Gb/s SAS/SATA RAID controller. It is backwards compatible

Beta software release Customer Feedback Request

Published March 29th, 2021 by Support Team

If you decide to install and use the HighPoint beta software release we have provided (device driver, WebGUI/CLI or BIOS/firmware update), we would greatly appreciate any feedback you can provide about the software’s effectiveness and behavior.   Our engineering team develops BETA releases in response to customer and end-user requests. Any informati

How can I check the status of my RAID array?

Published June 16th, 2021 by Support Team

You can check the status of the RAID array using the HighPoint’s CLI or WebGUI Management Software. 1. Logical tab This tab provides information about hosted RAID configurations. The Status column reports the overall condition of the array:   CLI Command – you can use the following command to check the status of the RAID array: HPT CLI> query arr

Is the Dell PowerEdge R320 compatible with SSD6200/7000/7500 series controllers?

Published April 2nd, 2022 by Support Team

Is Dell PowerEdge  R320  compatible with HighPoint NVMe series controllers?   Compatibility Status:  Yes (it can support Bootable or Data RAID configurations) Compatibility Report: Link Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and product

How do I grant HighPoint permission to access my shipping account?

Published September 18th, 2023 by Support Team

Please contact your shipping carrier (DHL, FedEx, or UPS), and request that the email address  hptu-operation@highpoint-tech.com be granted access to your shipping account. Once the carrier provides permission, please provide supporting documentation (such as the carrier’s email confirmation) to this address.

Windows-DataRAID BSOD

Published October 14th, 2022 by Support Team

Windows-DataRAID BSOD Video: Your browser does not support HTML5 video.

HighPoint RAID Management Suites

Published May 24th, 2023 by Support Team

When it comes to maintaining critical storage configurations, each customer has specific needs and preferences. ​ The Web RAID Management Interface (WebGUI) is a simple, intuitive web-based management tool and is ideal for customers who are new to RAID technology. The CLI (command line interface) is a powerful, text-only management interface designe

Hardware RAID or NVMe storage?

Published May 24th, 2021 by Support Team

Hardware RAID or NVMe storage? H/W RAID controllers do not require system resources to perform RAID parity calculations for redundant arrays; they employ onboard processors and cache memory to offload all RAID parity-related operations from the host system. However, conventional hardware RAID I/O processors are designed for use with SAS or SATA HDD

What do the LEDs indicate?

Published January 3rd, 2023 by Support Team

Q: What do the LEDs indicate? L ED D escription Solid  R ed PCIe LED Indicates that the bandwidth is incorrect and lower than the recommended PCIe 3.0 x8 rating. RAID LED Indicates that the RAID array is degraded. Disk LED Indicates the disk has failed. S olid Green PCIe LED The PCIe bandwidth must be greater than or equal to PCIe 3.0 x8. RAID LED R

What other controllers can be used with the RS6430S models?

Published May 22nd, 2024 by Support Team

In addition to the RR3742A, the RS6430S enclosures can be used with the RR4522SGL and the RR2722A

Can SSD7000 series controllers be used in PC’s that incorporate the PLX8747 or similar PCIe switch?

Published January 21st, 2021 by Support Team

KB Content: In general, we do not recommend using SSD7000 controllers with motherboard that incorporate the PLX8747 or similar PCIe switch chipsets. Installing the controller into a PCIe slot associated with an onboard switch chipset may limit the transfer performance of hosted NVMe storage, as these slots do not normally support PCIe x16 lanes (ele

Will any mail domain work for the email notification feature?

Published May 22nd, 2024 by Support Team

At present the email notification feature is known to be compatible with the following domains: Yahoo/Hotmail/Gmail/Outlook

Is the Dell Precision T7810 compatible with SSD7000/SSD7500 Series NVMe RAID Controllers?

Published March 12th, 2021 by Support Team

Is the Dell Precision T7810 compatible with SSD7000/SSD7500 Series NVMe RAID Controllers?   Compatibility Status: Compatible   Link to Compatibility Report:  LINK   Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and product documentation.   Summ

Linux-DataRAID/BootRAID Verify/Rebuilding/foreground/background abord/stop

Published August 31st, 2022 by Support Team

Linux-DataRAID/BootRAID Verify/Rebuilding/foreground/background abord/stop Video:  Your browser does not support HTML5 video.

Does the SSD6200 series support Cross-sync?

Published January 3rd, 2023 by Support Team

Q: Does the SSD6200 series support Cross-sync? A: No, Cross-Sync is not supported. Cross-Sync refers to multi-card RAID.

Replacing a disk of a bootable RAID 1 array (Windows)

Published December 4th, 2020 by Support Team

Bootable RAID1 – Disk Replacement Procedure (Windows) Reported Issue: A disk member of a bootable RAID1 array needs to be replaced (Windows operating system). Applicable Products: SSD7000 Series NVMe RAID Controllers that support Boot-RAID configurations (SSD7103, SSD7202, SSD7110, SSD7505) Rocket RAID Controllers configured to support bootable RAID

Can I use PCIe 4.0 M.2 Drives with a SSD7100 series controller?

Published November 23rd, 2020 by Support Team

Public KB Entry: Can I use PCIe 4.0 M.2 Drives with an SSD7100 series controller?   Hello, Yes, this is possible. HighPoint SSD7100 series PCIe Gen3 NVMe RAID controllers are capable of supporting Gen4 NVMe SSD’s. However, these drives will not be able to perform optimally. Thank you

BIOS-Out of memory

Published August 31st, 2022 by Support Team

BIOS-Out of memory Video:  Your browser does not support HTML5 video.

The RAID Verification or Rebuild session suddenly stops

Published November 15th, 2022 by Support Team

The WebGUI was in the process of verifying or rebuilding and array, but suddenly stopped on its own. How do I determine what went wrong, and what recovery options do I have? If you experience either of these issues, please submit a request to our FAE department via our Online Support Portal , and include the following items with your support inquiry

Are Dell Precision 5820 workstations compatible with SSD7000/SSD7500 Series NVMe RAID Controllers?

Published April 16th, 2021 by Support Team

Are Dell Precision 5820 workstations  compatible with SSD7000/SSD7500 Series NVMe RAID Controllers?   Compatibility Status: Compatible (Boot & Data RAID)   Link to Compatibility Report:    Note:  The compatibility reports we provide are based on the target platform/motherboard research, using the manufacturer’s official specifications and produc

HighPoint Expands NVMe Solutions Lineup with new HBA Series for vertical markets

Published September 12th, 2023 by Support Team

NVMe HBAs Series   NVMe Storage & Connectivity Solutions for the Vertical Marketplace HighPoint Technologies, Inc. is now shipping a complete range of high-performance NVMe HBA solutions for x86-64 Intel/AMD, Nvidia ARM PC and Mac Platforms. For nearly three decades, HighPoint has designed, manufactured and deployed a comprehensive range of high

SSD7000 Series BootRAID Windows Installation Troubleshooting

Published December 16th, 2020 by Support Team

Update Table of Contents Overview Troubleshooting Phenomenon1: No supporting host adapter is found Phenomenon2: No supported controller  detected Phenomenon3: After Load driver, no RAID display Phenomenon4: Yellow warning before and after installation of the driver. Phenomenon5: After Load driver, the system displays ‘We couldn’t install the device

High-Port-Count M.2 NVMe RAID Controllers

Published September 12th, 2023 by Support Team

Introduction HighPoint's High-Port-Count M.2 NVMe RAID controllers are the industry's fastest NVMe RAID solutions. With 8 available ports, users are able to equip up to 8 M.2 NVMe on a single controller. RAID Support The HighPoint High-Port-Count (HPC) M.2 NVMe RAID Controllers support RAID 0, 1, and 10. RAID stands for Redundant Array of Independen

Why is there a Yellow Mark shown for Base System Device?

Published January 19th, 2021 by Support Team

KB Content   While using the SSD7140/SSD7180/SSD7184/RU1488C  NVMe RAID controller with a Windows operating system, a “Yellow Mark” error is shown under Windows Device Manager for a “Base System Device”:   SSD7140 / SSD7180 / SSD7184 / RU1488C :         1. This “Yellow Mark” error message is associated with an unused feature of  SSD7140, SSD7180, RU

Linux-DataRAID Driver cannot load

Published August 30th, 2022 by Support Team

Linux-DataRAID Driver cannot load Video: Your browser does not support HTML5 video.

SSD7000 controller cannot create RAID0 in UEFI

Published November 10th, 2020 by Support Team

The UEFI Utility Reports No Supported Controller Detected When attempting to create a RAID array using the UEFI tool, the interface reports that “No Supported Controller Detected”, and can proceed no further. Possible causes The SSD7000/7500 controller is not functioning properly The SSD controller is not securely installed into the motherboard’s PC

macOS – the HighPoint RAID driver is not loading

Published November 14th, 2022 by Support Team

The HighPoint RAID controller’s device driver is not loading under macOS. How do I resolve this? If you encounter this problem while using a HighPoint RAID solution with macOS, please submit a new Support Ticket using our Online Support portal, and provide the following information: Use the WebGUI’s Diagnostic tool to generate a set of logs and info

Is the SuperMicro X11DPH-TQ compatible with SSD6200/7000/7500 series controllers?

Published April 11th, 2022 by Support Team

Is SuperMicro X11DPH-TQ compatible with HighPoint NVMe controllers?   Compatibility Status:  Yes (it can support Bootable or Data RAID configurations) Compatibility Report:  Link   Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and product docu

RR3700 vs. RR4500 – is DV Mode superior for video applications?

Published March 23rd, 2021 by Support Team

RocketRAID 3700 vs. RocketRAID 4500 series – is DV Mode superior for video applications? Depending on your specific application, yes; DV Mode can help streamline workflows for RAID arrays comprised of SAS/SATA hard disk drives. However, it is only supported by RocketRAID 4500 series 6Gb/s SAS/SATA hardware RAID controllers (PCIe 2.0 x8 host interfac

macOS DataRAID Performance slow

Published November 15th, 2022 by Support Team

macOS DataRAID Performance slow video Your browser does not support HTML5 video.

I set the fan setting to 0 why is the fan still spinning?

Published May 22nd, 2024 by Support Team

The RS6430 series enclosures utilize a power supply that has a fan. While the drive bay fans can be remotely controlled, the power supply fan will continuously spin to make sure the enclosure operates optimally

SSD7103 With Samsung 980 Pro Compatibility Test

Published January 28th, 2021 by Support Team

Please use the link below to check the performance report for SSD7103 with Samsung 980 pro SSD Link：Performance report

SSD7000/6200 Series Performance Test Guide (Windows)

Published December 9th, 2020 by Support Team

SSD7000/6200 Series Performance Test Guide - Windows The following guide provides general information, scripts, and recommendations for maximizing NVMe storage performance for Windows operating systems. Prerequisites 1. An NVMe SSD must be installed . You must have at least one NVMe SSD installed into the SSD7000/6200  Series RAID   C ontroller.  2.

Determining PCIe Lane Assignment for your SSD7000 Series Controller(Linux)

Published November 2nd, 2020 by Support Team

Determining PCIe Lane Assignment for your SSD7000 Series Controller PCIe lane assignment is one of the most critical factors when tuning a system for Maximum NVMe performance. There are three primary ways to verify PCIe lane assignment, and this applies to any platform: First, consult your system/motherboard documentation. Identify which PCIe slots

Why do the SSD6444/SSD6444A enclosure's PCIe and RAID LEDs not work?

Published March 27th, 2023 by Support Team

These LED functions are not currently supported. 

Which benchmark utilities are recommended for testing NVMe transfer performance in a Linux Environment?

Published September 10th, 2021 by Support Team

Overivew The three most common benchmark utilities are FIO, HDparm and “dd”.  We used each utility with the SSD7103 to document how these tools are able to test NVMe performance.  We found that FIO was the only utility capable of acurrately testing the performance of NVMe/SAS/SATA RAID storage.  Descriptions of common Benchmarking Tools for Linux Hd

How to Avoid NVMe related Overheating Issues

Published March 26th, 2021 by Support Team

How to Avoid NVMe related Overheating Issues 1. Maintain Recommended Temperature Thresholds  When working with NVMe based storage, maintaining an ambient temperature below or equal to the specified threshold(s) is of critical importance.  Overheating can result in a serious loss of performance and stability, and can jeopardize the long-term viabilit

macOS-DataRAID Verify/Rebuilding/foreground/background abord/stop

Published August 31st, 2022 by Support Team

macOS-DataRAID Verify/Rebuilding/foreground/background abord/stop Video:  Your browser does not support HTML5 video.

NVMe: macOS 13.x driver and WebGUI installation

Published September 29th, 2022 by Support Team

NVMe: macOS 13.x driver and WebGUI installation video: Your browser does not support HTML5 video.

KB-P-How to replace the board to ensure that data will not be lost.

Published December 29th, 2020 by Support Team

KB Content: If you need to replace an SSD7000 series controller, and would like keep the current RAID array or NVMe SSD configuration intact, please follow the procedure outlined below: Power down the system and remove the SSD7000 series controller from the PCIe slot Carefully disconnect each NVMe SSD from the SSD7000 series controller; take special

SSD7000 Compatibility Test Report for SolusVM VPS Management System

Published January 19th, 2021 by Support Team

SSD7101A-1 SolusVM Test Procedure   1. Test Environment MotherBoard SuperMicro X11 DSI WS X299 SAGE OS CentOS7.9 CentOS7.9 function Slave Master Product SSD7101A /   2. Test Procedure     1）Follow the instructions provided by the SolusVM Installation documentation to select the correct “slave” machine: https://documentation.solusvm.com/display/DOCS/

Payload=256k SSD is not recognized or shows a “Yellow Mark” in the OS. How can it be solved?

Published April 28th, 2024 by Support Team

Payload=256k SSD needs to request more resources. Please refer to the following steps to adjust the MaxPayLoad setting in the BIOS.Take the Supermicro Server motherboard as an example.1) Enter the motherboard BIOS setting, find Advanced→Chipset Configuration→North Bridge→IIO Configuration→CPU Configuration→Slot 2) Adjust the PCIe Port Max Payload Si

Is the SuperMicro X11SCZ-F motherboard compatible with SSD7000 series controllers?

Published October 8th, 2021 by Support Team

Is the  SuperMicro X11SCZ-F motherboard  compatible with SSD7100 series controllers? Compatibility Status: Yes (it can support Bootable or Data RAID configurations) Link to Compatibility Report:  Link Note: The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specification

Is the Supermicro X11SPM-F compatible with SSD6200/7000/7500 series controllers?

Published April 11th, 2022 by Support Team

Is Supermicro X11SPM-F compatible with HighPoint NVMe controllers?   Compatibility Status:  Yes (it can support Bootable or Data RAID configurations) Compatibility Report:  Link   Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and product docum

Slow NVMe performance while using an SSD7000/7500/6200 series NVMe RAID AIC (Windows)

Published October 14th, 2022 by Support Team

If you are experiencing slower than expected NVMe RAID performance while using an SSD7000/7500/6200 series AIC, we recommend viewing the following video, and submitting a new Support Inquiry via our online support portal . The video tutorial is available here .

Customer asks how to recover RAID 5 or 6 array after updating the driver.

Published December 1st, 2020 by Support Team

KB Content Current iterations of our RS66xxT series enclosures support RAID 0, 1/0 and JBOD configurations. The current driver versions do not support RAID 5, 6 or 50.   If you are attempting to recover a RAID 5 or 6 array with these products, please reinstall the previous copy of the driver – this should allow the enclosure’s controller to recogniz

Can I be exempt from tax?

Published January 3rd, 2023 by Support Team

Customers in California require either sales tax payment OR a reseller's permit that exempts you from sales tax. 

Can RocketStor 643x enclosures be used with third-party SAS Adapters/HBAs?

Published February 20th, 2025 by Support Team

Question: Is the RocketStor 6438S or 6434S enclosure compatible with third-party SAS HBAs? Answer: This may be possible. The RocketStor 6438S or RocketStor 6434S enclosures can be used with third-party SAS HBA’s that support the industry standard SAS protocol via SFF-8644 connectivity.However, we would recommend using the HighPoint RocketRAID 3742C

Are HP Z8 G4 Workstations compatible with SSD7000/SSD7500SSD6540 Series NVMe RAID Controllers and Enclosures?

Published July 20th, 2021 by Support Team

Are HP Z8 G4 Workstations compatible with SSD7000/SSD7500SSD6540 Series NVMe RAID Controllers and Enclosures?   Compatibility Status: Compatible (Boot & Data RAID)   Link to Compatibility Report:    Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specificat

Why HPT Thunderbolt Devices WebGUI Connection Failure in Windows

Published December 11th, 2020 by Support Team

Title Why HPT Thunderbolt Devices WebGUI Connection Failure in Windows Applicable Products RS6314A,RS6318A,RS6618A,RS6628A, RS6618T,RS6628T, RS6674T,RS5212 Key Word Thunderbolt , RocketRAID, RocketStor, RAID Controller, WebGUI Connection Failure Phenomenon Enclosure indicator does not light up RAID Controller isn’t displayed in Device Manager  Othe

Can SSD7000 series M.2 NVMe RAID controllers support a PCIe M.2 mobile rack with SFF-8643 connectivity?

Published May 21st, 2021 by Support Team

Can SSD7000 series M.2 NVMe RAID controllers support a PCIe M.2 mobile rack?   No – SSD7000 series M.2 NVMe RAID controllers directly host M.2 SSD’s. They do not have external connectors.   However, our SSD7120 U.2 NVMe RAID controller can support internal U.2 NVMe enclosures. https://www.highpoint-tech.com/USA_new/series-ssd7120-overview.htm    The

HighPoint R1528D Compatibility List

Published January 2nd, 2025 by Support Team

  HighPoint R1528D Compatibility List 2024/11/15   This document was designed to serve as general reference for compatibility between the HighPointR1528D and specific motherboards/SSDs described herein.   The motherboards included in this document are recommended for HighPoint R1528D PCIE 4.0 x16 configurations. Specific motherboards may have specia

Is the Gigabyte Z390 Aorus Ultra motherboard compatible with SSD7000 series controllers?

Published November 2nd, 2021 by Support Team

Is the  Gigabyte Z390 Aorus Ultra  motherboard  compatible with SSD7000 series controllers? Compatibility Status: Yes  (it can support Bootable or Data RAID configurations) Link to Compatibility Report: GigabyteZ390_Aorus_Ultra_Compatibility_Report_v1.04_21_10_25.pdf Note:  The compatibility reports we provide are based on research of the target pla

WebGUI Port Assignment

Published November 18th, 2020 by Support Team

WebGUI – Device Port Assignment The WebGUI will assign Port 7402 to most devices by default. Port 7204 is assigned for some devices (primarily USB or Thunderbolt™ RAID enclosures). The following table displays the port assignment for each HighPoint RAID Enclosure or Controller, separated by operating system platform. Product Port Number Windows Linu

Can SSD6200 Series NVMe RAID controllers support Clear Linux?

Published July 21st, 2021 by Support Team

Can SSD6200 Series NVMe RAID controllers support Clear Linux?   Yes – the SSD6202 and SSD6204 are capable supporting Clear Linux distributions (bootable or storage configurations). SSD6200 controllers are natively supported by all current distributions of Linux; anything running kernel v3.10 and later will recognize the SSD6202 and SSD6204.   FnL BR

Can I use existing HDD/SSD/ NVMe SSD with HighPoint SSD7000, RocketRAID, or RocketStor series products?

Published February 8th, 2021 by Support Team

Hard disk drives, SSD’s and NVMe SSD’s that already contain data can be used with HighPoint SSD7000 Series NVMe RAID Controllers, RocketRAID controllers, and RocketStor enclosure products. Our products will recognize existing disks as “legacy” drives – you do not have to configure an array (RAID or JBOD), or create a new volume in order to access yo

What are the differences between different RAID creation methods?

Published December 30th, 2022 by Support Team

What are the differences between different RAID creation methods? 1) H II The built-in chip of SSD6200 is Marvell 2241. Most server or workstation motherboards have Marvell BIOS Utility interface (HII), but some models do not support this method. This interface provides the following functions. a) Create or delete a RAID array b) Rebuild the RAID ar

ESXI-No controller found

Published August 31st, 2022 by Support Team

ESXI-No controller found Video:  Your browser does not support HTML5 video.

RocketRAID & RocketStor Driver Installation Troubleshooting Guide (Windows)

Published December 4th, 2020 by Support Team

RocketRAID & RocketStor Driver Installation Troubleshooting Guide (Windows)   Overview The following guide describes how to troubleshoot driver installation issues with HighPoint RocketRAID SAS/SATA Series RAID controllers and RocketStor Series RAID enclosures. For the purposes of this guide, the RocketRAID 2720A is used as the example product.

Why is the fan not spinning during use, and how can it be solved?

Published April 28th, 2024 by Support Team

A loose connection between the fan module probe and the fan module may cause it.Please refer to the following steps to solve it.1) Power off the system.2) Remove the R1608A from the system.3) Check that the screws on the back of the R1608A are tight. If there is looseness, use a screwdriver to tighten the screws.4) Reconnect the R1608A back to the s

OEM/ODM unit Support Policy – response to end customer inquiry

Published January 5th, 2021 by Support Team

KB Content: We apologize for any inconvenience, but we are unable provide support for this product. Based on the provided product/part number and Serial Number, we have determined that this particular unit is not a HighPoint Technologies, Inc. retail product. It was manufactured for an OEM/ODM customer. Due to our business contract with this custome

The RAID Verification or Rebuild session suddenly stops

Published October 14th, 2022 by Support Team

The WebGUI was in the process of verifying or rebuilding and array, but suddenly stopped on its own. How do I determine what went wrong, and what recovery options do I have? If you experience either of these issues, please submit a request to our FAE department via our Online Support Portal , and include the following items with your support inquiry

RocketRAID BIOS reports “Out of Memory”

Published November 11th, 2022 by Support Team

I am using a HighPoint RocketRAID controller. The motherboard BIOS reports an “Out of Memory” error when the controller BIOS is displayed. How do I resolve this? If you encounter this problem, please flash the RocketRAID controller’s BIOS using the “Quick BIOS” or “UEFI” downloads. A video tutorial is available here .

RAID Expansion (OCE & ORLM)

Published October 13th, 2021 by Support Team

RAID Expansion (OCE/ORLM) Important:   Before using OCE/ORLM, we recommend that you  Verify  the current RAID array, using the WebGU I ’s  Verify  function, under  Maintenance . The OCE/ORLM process is irreversible; once you start an  OCE / ORLM  procedure, the process can be temporarily paused (using the  Maintenance  option), but it must ultimatel

Does this SSD7000/SSD7500 series card require a driver to function, or can it be recognized as generic storage?

Published December 21st, 2020 by Support Team

Does this SSD7000/SSD7500 series card require a driver to function, or can it be recognized as generic storage?   HighPoint SSD7000 and SSD7500 series RAID controllers are recognized as generic NVMe controllers by most modern operating systems. Drivers are not required unless you want to configure an array and/or use the WebGUI storage management so

How will the SSD6200 notify me if a RAID 1 array experiences a disk failure?

Published March 16th, 2021 by Support Team

When a RAID 1 array experiences a disk failure, the SSD6204/6202 will provide the following information:   1. RAID Status The WebGUI will display a new icon and report the status as “Critical” under the Logical Tab (Logical Device Information):   Click “Maintenance” to view which disk has failed or dropped offline:   2. Event Notification The WebGUI

Information Collection Statement

Published March 26th, 2021 by Support Team

When submitting a support request, please include information about your system environment: Motherboard or computer system (including processor type and memory if available) Hard drive or SSD’s in use Operating system version and build number   This information can assist our FAE department to expedite the analysis and resolution of your support ti

How to set up WebGUI Email notification

Published June 9th, 2021 by Support Team

How to set up WebGUI Email notification? Email Notification Overview  The WebGUI can be configured to send email messages whenever an event, warning or error is recorded to the Event Log. To configure Email Notification, access the Settings tab:  To configure Email Notification: First, check the box before Enable Event Notification. Server Address (

Can PCIe 4.0 NVMe RAID controllers be used with motherboards that only support PCIe 3.0?

Published March 1st, 2021 by Support Team

Yes –SSD7500 series PCIe 4.0 NVMe RAID controllers are fully backwards compatible with PCIe 3.0 slots. Please note; maximum performance is only possible if the controllers are installed into a PCIe 4.0 (Gen4) x16 slot. However, they will otherwise function normally with a PCIe 3.0 (Gen3) slot. Additional Applications: SSD7500 series controllers are

Why can 3rd party RAID arrays not be moved directly to HighPoint RAID Products?

Published April 15th, 2021 by Support Team

Why can 3rd party RAID arrays not be moved directly to HighPoint RAID Products? Arrays created with 3rd party RAID controllers will not be recognized by HighPoint RAID solutions and vice-versa. In general, each manufacturer’s RAID technology is proprietary and will only work with that manufacturer’s product lines.

Is the Dell R540 Rack Server compatible with SSD7000 series controllers?

Published October 13th, 2021 by Support Team

Is the Dell R540 Rack Server compatible with SSD7000 series controllers? Compatibility Status: Yes  (it can support Bootable or Data RAID configurations) Link to Compatibility Report: SSD7xxx_6xxx_Dell_R540_Compatibility Report_v1.00_21_10_11.pdf Note:  The compatibility reports we provide are based on research of the target platform / motherboard,

The RAID Verification or Rebuild session suddenly stops

Published November 2nd, 2022 by Support Team

The WebGUI was in the process of verifying or rebuilding and array, but suddenly stopped on its own. How do I determine what went wrong, and what recovery options do I have? If you experience either of these issues, please submit a request to our FAE department via our Online Support Portal , and include the following items with your support inquiry

Payload=256k SSD is not recognized or shows a “Yellow Mark” in the OS. How can it be solved?

Published April 28th, 2024 by Support Team

Payload=256k SSD needs to request more resources. Please refer to the following steps to adjust the MaxPayLoad setting in the BIOS.Take the Supermicro Server motherboard as an example.1)Enter the motherboard BIOS setting, find Advanced→Chipset Configuration→North Bridge→IIO Configuration→CPU Configuration→Slot2)Adjust the PCIe Port Max Payload Size

Why is the Western Digital SN630 NVMe SSD hot-plug recognition slow and takes 20s?

Published April 28th, 2024 by Support Team

This is related to the Western Digital SN630 NVMe SSD itself. The hot-plug recognition time for other SSDs is normal, taking only 10s.

Why does one of my RocketStor enclosures not displayed by the RocketStor WebGUI?

Published December 17th, 2020 by Support Team

Customer Issue: I have two HighPoint enclosures – the RS6628A and the RS6114V (or RS6124V). When using the WebGUI with my RS6628A and macOS, the software is able to connect to the enclosure but reports it as the 61xxV. Why is the RS6628A not shown?   Analysis: This can occur if the RS61xxV driver has been installed, but the device is not in use. The

Why am I not receiving WebGUI Email notifications?

Published July 7th, 2022 by Support Team

Why am I not receiving WebGUI Email notifications? Answer:  The reasons for the mailbox sending failure may be as follows: 1. The local machine needs to be connected to the Internet 2. The client of the mailbox needs to be set to allow third-party devices to send and receive emails 3. Check whether the server address is correct 4. Check if the passw

Customer is using an array created with a third party controller – asks if our products will recognize this array?

Published December 14th, 2020 by Support Team

KB Content: HighPoint RAID controllers and enclosures will only recognize arrays created with only HighPoint products. They were not designed to support arrays that were originally configured by third-party devices or solutions.

How do I determine which AIC drive is right for my application?

Published May 19th, 2021 by Support Team

How do I determine which AIC drive is right for my application? FnL AIC drives are divided into sub-categories based on their feature set, performance level, and available capacity. First, determine if you need a Bootable solution or pure Storage solution. If you need a bootable solution, we recommend our BRD Series. BRD (bootable RAID) AIC Drives a

Which SSD7000 series controllers support bootable RAID or single-SSD configurations?

Published March 1st, 2021 by Support Team

There are several factors that customers must be aware of before planning or preparing a bootable NVMe storage configuration using HighPoint NVMe RAID controllers.   Motherboard BIOS mode Support   The majority of our SSD7000 and 7500 series NVMe RAID controllers are not bootable. They trade boot support for broad platform compatibility.  These mode

An Introduction to RAID Technology

Published May 24th, 2023 by Support Team

RAID is an acronym for Redundant Array of Independent Disks. Independent is sometimes substituted with “inexpensive”. Redundant (redundancy) refers to the ability of true RAID to protect data in the case of a drive failure (fault tolerance). ​   HighPoint RAID Products & Solutions support a wide range of storage configurations and employ our uni

Aside from the RAID AIC, are there any prerequisites to consider when implementing a Hot-Plug/Hot-Swap capable storage solution?

Published December 26th, 2023 by Support Team

Yes – the NVMe AIC is not the only thing you must take into consideration. It is important to make sure the NVMe SSDs you are working with are capable of supporting hot-swap/hot-plug. Most industry standard U.2/U.3 SSDs can support these features. However, M.2 media, as a general rule, cannot.In addition, older platforms may be unable to support hot

Why do disks become unrecognized after entering the system with a full load of disks (including the Western Digital SN640 or SN630 NVMe SSD), hot-plug all disks, and then hot-plugging the disks back into the system in an unordered fashion?

Published April 28th, 2024 by Support Team

The hot-plugged NVMe SSDs will not be recognized due to insufficient system resource allocation. Mixing other models of NVMe SSDs with Western Digital SN640 or SN630 NVMe SSDs is not recommended.

What is the difference between the terms “hot-swap”, “hot-plug”, and “hot-replaceable”? （NVMe）

Published June 16th, 2021 by Support Team

What is the difference between the terms “hot-swap”, “hot-plug”, and “hot-replaceable”?   HighPoint uses “hot-swap”, “hot-plug” and “hot-replaceable” to describe three different functions associated with removable devices.   Hot-Swap “Hot-swap” is not specific to a particular type of storage or connectivity technology, and refers to a device’s abili

When should I use the RocketU HBA’s external power connector?

Published December 30th, 2021 by Support Team

My USB device is not detected by the operating system. Should I be using the RocketU’s external power connector? We recommend connecting the RocketU HBA to the system’s power supply, via the external power connector, when using any USB device that is not self-powered (a device not equipped with a power adapter).

The WebGUI (macOS) does not recognize a disk or RAID array

Published November 14th, 2022 by Support Team

I am using a HighPoint RAID Solution with macOS. The WebGUI does not recognize the disk or RAID array. How do I diagnose and resolve this? If you encounter this problem while using a HighPoint RAID solution, please submit a new Support Ticket using our Online Support portal, and provide the following information: Use the WebGUI’s Diagnostic tool to

Does the RS641xS have any drive capacity limitations?

Published February 26th, 2021 by Support Team

No. RocketStor 6414S and RocketStor 6418S enclosures do not have any drive capacity limitations. They are JBOD storage enclosures, and must be paired with a RocketRAID controller in order to support storage configurations.  Storage capacity, RAID level support and drive compatibility are determined by the RocketRAID controller.

Is the Dell Poweredge R620 rackmount compatible with SSD7000 Series NVMe RAID Controllers?

Published March 11th, 2021 by Support Team

Is the Dell Poweredge R620 rackmount  compatible with SSD7000 Series NVMe RAID Controllers?   Compatibility Status: Compatible   Link to Compatibility Report:  LINK   Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and product documentation.   Su

I am in the EU, do I need to provide an EORI number or tax ID number?

Published January 3rd, 2023 by Support Team

Customers in the EU should provide an EORI number (for businesses) or tax ID number (for individuals) in order to expedite their shipment through customs and prevent their shipments from being delayed or rejected. Delayed/rejected shipments risks additional costs to you, the customer. 

Are Dell Precision 7920 workstations compatible with SSD7000/SSD7500/SSD6540 Series NVMe RAID Controllers and Enclosures?

Published April 14th, 2021 by Support Team

Are Dell Precision 7920 workstations  compatible with SSD7000/SSD7500/SSD6540 Series NVMe RAID Controllers and Enclosures?   Compatibility Status: Compatible (Data RAID) Link to Compatibility Report:  Note:  The compatibility reports we provide are based on the target platform/motherboard research, using the manufacturer’s official specifications an

Determining PCIe Lane Assignment for your SSD7000 Series Controller (Windows)

Published November 2nd, 2020 by Support Team

PCIe lane assignment is one of the most critical factors when tuning a system for Maximum NVMe performance. There are three primary ways to verify PCIe lane assignment, and this applies to any platform: First, consult your system/motherboard documentation. Identify which PCIe slots provide the required lanes (x16 for most products, x8 for the SSD720

Windows DataRAID Verify Rebuilding foreground background abord or stop

Published September 28th, 2022 by Support Team

Windows DataRAID Verify Rebuilding foreground background abord or stop video Your browser does not support HTML5 video.

Slow Performance in Linux

Published November 16th, 2022 by Support Team

I am using a HighPoint RAID Solution with a Linux distribution. The performance of the disk or RAID array is slower than expected. How can I resolve this? If you encounter this problem while using a HighPoint RAID solution, please submit a new Support Ticket using our Online Support portal, and provide the following information: Use the WebGUI’s or

Why does HighPoint only use Samsung NVMe SSD’s for SSD7000/7500/6200/6540 series test reports?

Published June 14th, 2021 by Support Team

Why does HighPoint only use Samsung NVMe SSD’s for SSD7000/7500/6200/6540 series test reports?   We provide two types of reports for most of our product series – Compatibility and Performance. Our compatibility reports focus on general functionality, and server as reference material; customers can download these reports to check if their hardware ha

SSD6200 RAID Import Feature

Published March 17th, 2021 by Support Team

The SSD6200 Series Import RAID feature enables administrators to migrate active RAID configurations from one SSD6200 series controller to another SSD6200 series controller.  This feature is especially useful in the event of a controller related problem or failure. Provided the NVMe SSD’s are still functional, the array can be transferred to a replac

International Customers are Responsible for Duties & Taxes

Published December 7th, 2021 by Support Team

Please note: International Customers are Responsible for Duties & Taxe s. Duty and tax related costs vary drastically from region to region, depending upon the type of order and the shipment service. For this reason, customers located outside of the United States of America are responsible for any Duties and Taxes associated with the purchase of

Manually Compiling Linux 5.11 and above

Published October 14th, 2021 by Support Team

Manually Compiling Linux 5.11 and above: 1.  Description      After manually compiling kernel versions above Linux 5.11, the system may be unable to boot. This issue is not related to the HighPoint controller. This problem can occur if old keys have not been commented out of the configuration file.        If you experience this issue after manually

HighPoint RAID & Storage Technology

Published May 24th, 2023 by Support Team

Some product/category descriptions and marketing material will include “HighPoint RAID IP” or “RAID Stack”. This is used interchangeably with “RAID Technology” – it refers to our proprietary RAID technology. ​ HighPoint RAID technology is unique to HighPoint and FnL product lines. Our RAID technology is independent of the host operating system and h

SSD7000/SSD7500 Series Controllers - How to load the UEFI ROM manually

Published December 7th, 2021 by Support Team

SSD7000/SSD7500 Series Controllers: How to load the UEFI ROM manually Under what circumstances should you manually load the UEFI ROM? If you encounter the following problem: When operating in the UEFI environment; using the command “Arraycreate.efi “results in a “No Supported Controller Detected” error message. Example Procedure: 1. You will need a

How to calculate the estimated time of completion of a RAID Initialization Process

Published August 20th, 2021 by Support Team

How to calculate the estimated time of completion of a RAID Initialization Process RAID initialization is a disk intensive process. The time required to fully initialize an array is dependent upon the size and speed of each drive, and how the controller’s driver is designed to transfer the data. It is also heavily dependent on the initialization met

Windows Setup – The disk/array is not recognized

Published November 2nd, 2022 by Support Team

During the Windows installation process, Setup does not recognize an disks or arrays hosted by the HighPoint RAID device. How can I resolve this? Please contact our Support team for assistance. Please collect the following information, and include this with your Support Ticket: 1) Access the Windows command prompt and use the following command to cr

I have rebuilt or recovered my RAID array, but the volume is still not accessible. How can I resolve this?

Published July 13th, 2021 by Support Team

I have rebuilt or recovered my RAID array, but the volume is still not accessible. How can I resolve this?   This is not a commonly reported issue. However, if the array is intact, but the volume cannot be accessed, the problem is likely related to the operating system (such as the file system), rather than the physical RAID array. In some cases, wh

Which HighPoint products require that “Above 4G Decoding” be disabled?

Published July 20th, 2021 by Support Team

Which HighPoint products require that “Above 4G Decoding” be disabled?   This is related to applications that require a 32bit environment. If you need to access the BIOS interface of a RocketRAID controller, or use a DOS-level utility or 32-bit operating system with a RocketRAID controller or RocketStor 6400 series RAID enclosure, you will need to a

NVMe: macOS 11.x-12.x driver and WebGUI installation

Published September 29th, 2022 by Support Team

NVMe: macOS 11.x-12.x driver and WebGUI installation video: Your browser does not support HTML5 video.

When using HighPoint products, do you need to set the SATA Model in the motherboard BIOS to RAID Mode?

Published May 22nd, 2024 by Support Team

No, this is not required. HighPoint SAS/SATA/NVMe controllers and enclosures do not require a particular “SATA Mode” setting for the motherboard’s BIOS menu. For most motherboards, the default SATA Mode BIOS setting is AHCI. HighPoint products can be used normally with this setting enabled.

Which SSD7000 series U.2 RAID controller support bootable RAID or single-SSD configurations?

Published March 2nd, 2021 by Support Team

There are several factors that customers must be aware of before planning or preparing a bootable NVMe storage configuration using HighPoint U.2 NVMe RAID controllers.   Motherboard BIOS mode Support   The SSD7000 U.2 NVMe RAID controllers are not bootable. They trade boot support for broad platform compatibility. These models provide Legacy and Leg

I noticed that several HighPoint U.2/U.3 NVMe AICs provide four physical ports, yet support up to 8 SSDs. The available cables accessories appear to support 2 drives each. Is it possible to get full performance from both SSDs attached to the same cable?

Published December 15th, 2023 by Support Team

This is possible. Each of the card’s four ports can provide up to x8 lanes. Cables with two connectors can provide up to x4 lanes per device connectionCables with a single device connector (such as SFF-8643 or SFF-8654) provide x8 lanes  This is true for all of our U.2/U.3 cable accessories: SFF-8643 to SFF-8639 (8643-8639-100 & 8643-8639-50 cab

The RAID Verification or Rebuild session suddenly stops

Published November 15th, 2022 by Support Team

The WebGUI was in the process of verifying or rebuilding and array, but suddenly stopped on its own. How do I determine what went wrong, and what recovery options do I have? If you experience either of these issues, please submit a request to our FAE department via our Online Support Portal , and include the following items with your support inquiry

What is Linux Auto-Compile Solution (LACS)?

Published February 13th, 2023 by Support Team

Q: What is Linux Auto-Compile Solution (LACS)?  A: Linux Auto-Compile Solution makes driver updates automated and seamless. It comes packaged with the Opensource driver. Once installed, all future updates will be handled automatically. LACS will monitor kernel releases and checks online database for relevant updates. It will automatically recompile

The WebGUI (Linux) does not recognize a disk or RAID array

Published November 11th, 2022 by Support Team

I am using a HighPoint RAID Solution with a Linux distribution, The WebGUI does not recognize the disk or RAID array. How do I diagnose and resolve this? If you encounter this problem while using a HighPoint RAID solution, please submit a new Support Ticket using our Online Support portal, and provide the following information: Use the WebGUI’s Diag

Can I Hot-Swap or Hot-Plug M.2 NVMe SSDs with the HighPoint SSD7580B/SSD7580C?

Published December 26th, 2023 by Support Team

M.2 NVMe media was not designed to support this feature.Note, this is not a defect or limitation of either the SSD7580x series AICs, nor the NVMe media. M.2 NVMe SSDs are simply not designed to support Hot-Plug or Hot-Swap.

Why is FnL RAID Drives limited to RAID 0, 1, or 1/0? Are any options available for RAID 5, 6, or 50?

Published May 25th, 2021 by Support Team

Why is FnL RAID Drives limited to RAID 0, 1, or 1/0? Are any options available for RAID 5, 6, or 50?   Currently, FnL RAID drives are only available in RAID 0, 1, 1/0, or JBOD configurations. This is largely due to the real-world usage requirements and limitations of today’s M.2 NVMe RAID drives.  RAID 50, 6, and 5 are not recommended for current M.

SSD7505 troubleshoot performance drop dramatically issue

Published November 18th, 2020 by Support Team

  Title KB-P- ASK-corp SSD7505- Applicable Products SSD7101A/SSD7120/SSD6540/SSD6540M/ SSD7180/SSD7184/SSD7140/SSD7104//SSD7110/ SSD7103/SSD7202/SSD7505/SSD7540 Key Word Performance , Samsung 980 Pro, Windows10 Phenomenon Update Windows 10 Pro Ver 20H2 from 2004, performance degradation. Analysis Not set the system power supply to High Performance;

Customer is using a third-party Enclosure (or needs port-multiplier support).

Published December 11th, 2020 by Support Team

If the customer is using a third-party Enclosure (or port-multiplier support): Reply :   We apologize for any confusion, but we were an OEM supplier for this enclosure solution - we did not sell or market this product. The controller included with this product likely uses unique BIOS/driver versions – HighPoint software updates should not be used wi

Is the HP Z4 G4 Workstation compatible with SSD6200/7000/7500 series controllers?

Published April 15th, 2022 by Support Team

Is ASUS Z10PE-D8 WS compatible with HighPoint NVMe controllers?   Compatibility Status:  Yes (it can support Bootable or Data RAID configurations) Compatibility Report:  Link   Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer's official specifications and product document

Microsoft Virtualization Hyper-V Server 2019 Support

Published December 16th, 2020 by Support Team

Test environment Motherboard GIGABYTE X570 AORUS MASTER Supermicro X11DPH-T CPU AMD Ryzen 93900X 12-Core Processor Intel Xeon® Silver 4214 cpu 2.20GHz x48 Memory 16G 32G HPT Card RR3740A SSD7505 SSDs ST10000NE0004*2/ST12000NE0007*1/ST12000NE0008*1/ST1000NM0033*1 ST2000VX000*1/WD WD4001FYYG*1 SABRENT SB-ROCKET-NVME4-1TB*4 OS Microsoft Virtualization

The Dell Precision 7960 Tower Workstation with the Rocket 1608A connected will get a blue screen (BSOD) or get stuck in the logo screen at startup. How can it be solved?

Published April 28th, 2024 by Support Team

Adjusting the motherboard BIOS can solve the problem. Please refer to the following steps to adjust the BIOS settings.1)  Power up the system.2)  Press F2 to enter BIOS.3)  Find Integrated Devices→PCIe Bifurcation, select Disabled.4)  Find Virtualization support→Enable OS Kernel DMA Support, select OFF.

Which HighPoint Controller support DVD/ATAPI/Tape devices?

Published February 1st, 2021 by Support Team

HighPoint controllers and adapters do not support ATAPI or LTO devices. This includes optical drives (Blu Ray, DVD, CD-ROM), and tape devices. HighPoint controllers and adapters only support disk drive devices (hard disk drives, NVMe SSD and SAS / SATA SSD’s).

How do I start the CLI management software for the SSD7000 series controller in Linux?

Published February 8th, 2021 by Support Team

HighPoint RAID Management Software (CLI & WebGUI)  The HighPoint RAID Management software is used to configure and monitor the SSD7000 Series NVMe RAID controller. The download includes both the WebGUI and CLI utilities. The download is available from each product’s Software Downloads page: SSD7540 / SSD7505: https://highpoint-tech.com/USA_new/s

Why can’t the WebGUI connect to a Thunderbolt RAID Enclosure in macOS?

Published January 4th, 2021 by Support Team

KB Content:   There are several possible reasons why the WebGUI would be unable to connect to the RAID Enclosure:   The RAID Enclosure’s Controller isn’t recognized by the system The Device ID is incorrect The HighPointIOP/HighPointRR driver isn’t loading     1)Confirm the Enclosure’s RAID Controller is recognized by the Mac system Under System Prof

Collecting logs and driver status information for debugging HighPoint Controllers in Linux

Published December 3rd, 2020 by Support Team

Collecting System Logs and Driver Information for Debugging HighPoint Controllers (Linux)   You will need to enter the Console to collect the following information.  Note, the “#” before each line represents the console prompt (this does not have to be entered). 1. Verify the CLI tool – please enter the following command  and take a screenshot of wh

Customer use a SansDigital Enclosure (port-multiplier support)

Published November 10th, 2020 by Support Team

Question: If the customer is using a SansDigital Enclosure (port-multiplier support) Reply : Hello , We apologize for any confusion, but we were an OEM supplier for this enclosure solution - we did not sell or market this product. The controller included with this Sans Digital product likely uses unique BIOS/driver versions – HighPoint software upda

How do I cancel an order placed on HighPoint’s eStore?

Published September 1st, 2023 by Support Team

Please review HighPoint's  order cancellation policy first. If your order has already shipped, review our  refund and return policy as well. Then email  sales@highpoint-tech.com with your request. We urge customers to review their orders carefully before sending and contact HighPoint with any questions about products or shipping.

Why is there a Yellow Mark shown for Mass Storage Controller?

Published January 19th, 2021 by Support Team

When using an SSD7505/SSD7540/Rocket1580/Rocket1508/Rocket1504 NVMe RAID controller with a Windows operating system, a “Yellow Mark” error is shown under Windows Device Manager for a “Mass Storage Controller”:   SSD7505/SSD7540/Rocket1580/Rocket1508/Rocket1504   :   This “Yellow Mark” error message is associated with an unused feature of SSD7505, SS

Is the Dell Workstation T7610 compatible with SSD6200/7000 series controllers?

Published March 31st, 2022 by Support Team

Is Dell Workstation T7610 compatible with HighPoint NVMe controllers?   Compatibility Status:  Yes (it can support Bootable or Data RAID configurations) Compatibility Report: Link Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and product docume

I am interested in the FnL product lines, but the testing reports you provide don’t correspond with my operating system or hardware platform. Are additional reports available?

Published May 20th, 2021 by Support Team

I am interested in the FnL product lines, but the testing reports you provide don’t correspond with my operating system or hardware platform.  Are additional reports available?   If you need additional information or would like us to test a specific platform or application, feel free to contact us directly: sales@highpoint-tech.com Please provide th

Which M.2 Port should be used to ensure Maximum Performance?

Published April 4th, 2023 by Support Team

None - you are free to use whichever port you prefer, and arrange the NVMe SSDs in any order you desire. There is no performance penalty.  HighPoint NVMe HBAs utilize intelligent PCIe switch technology to automatically allocate bus bandwidth to the occupied channels. 

Need More than 14,000MB/s?

Published April 28th, 2023 by Support Team

HighPoint's Cross-Sync Technology delivers Gen4 performance in a Gen3 package! HighPoint’s Cross-Sync NVMe RAID Technology can be seamlessly integrated into today’s fastest PCIe 3.0 workstation and server platforms, which are capable of providing up to 128 lanes of transfer bandwidth. This potent combination is ideal for I/O intensive applications s

What kind of RAID creation tools are available for SSD6200 series controllers?

Published January 3rd, 2023 by Support Team

Q: What kind of RAID creation tools are available for SSD6200 series controllers? RAID configuration SSD6202 SSD6202A SSD6204 SSD6204A HII  Yes Yes Yes Yes UEFI Utility Yes Yes Yes Yes RAID Switch Yes Yes No Yes WEBGUI/CLI (Create in OS) Yes Yes Yes Yes OOB No Yes No Yes

Can I move a bootable SSD7000 NVMe configuration from one system to another?

Published February 12th, 2021 by Support Team

Title: Can I move a bootable SSD7000 NVMe configuration from one system to another? Applicable Products: SSD7103, SSD7202, SSD7505 This is possible. If the two systems are identical, this should not be a problem. However, if the systems differ from one another, there are several things customers should be aware of: BIOS Settings: the target system’s

Product Upgrade Paths for RocketRAID Series Controllers

Published February 10th, 2021 by Support Team

1) RR2300 series upgrade path 2) RR2700 Series Upgrade path 3) RR4500 series Upgrade path   Upgrading RocketRAID Series Controllers   Product Upgrade Paths   Below is a list of recommended upgrade paths for customers using older or legacy series RocketRAID controllers.   Note:  We cannot guarantee 100% compatibility with older hard drives or SSD’s.

macOS-DataRAID WebGUI hptsvr cannot run/open/start

Published August 31st, 2022 by Support Team

macOS-DataRAID WebGUI hptsvr cannot run/open/start Video:  Your browser does not support HTML5 video.

Definitions for common array/disk status in the WebGUI and CLI

Published March 10th, 2021 by Support Team

HighPoint WebGUI/CLI: Common RAID and Disk Status Definitions   1. Online (Normal) – the array is functioning normally 2. Critical The array’s data and/or parity is inconsistent and needs to be rebuilt. Arrays in a critical state should be rebuilt as soon as possible. Any additional error or failure could result in permanent data loss 3. Critical –

What causes the alarm buzzer to sound? How do I turn it off?

Published January 3rd, 2023 by Support Team

Q: What causes the alarm buzzer to sound? How do I turn it off? A: When the RAID is degraded or the disk is detached, the buzzer will sound. The Alarm (aka “Beeper”) is controlled by an MCU, and can only be disabled using the OOB (Out-of-Band) port. The WebGUI and CLI tools cannot directly communicate with the MCU. For more information on how to use

SSD7000 Series Performance Test Guide (mac)

Published December 9th, 2020 by Support Team

macOS Step 1 Download Performance Testing tool We recommend using the ATTO Disk Benchmark utility to test the NVMe RAID array’s performance in a Mac Pro 2019 environment. 1. Download  ATTO Disk Benchmark  (a macOS 10.15 system was used for the following example): ATTO Disk Benchmark :  https://www.atto.com/software/files/drivers/atto-disk-benchmark-

Why does a blue screen appear on Windows after installing HighPoint software and restarting the system?

Published July 11th, 2022 by Support Team

Why does a blue screen (BSOD) appear on Windows after installing HighPoint software and restarting the system? Answer:  The problem is blue screen (BSOD) caused by the WebGUI not being signed by Microsoft. If the management software that you are using in Windows is earlier than version 3.0.6.2, and the secure boot of the motherboard BIOS is set to e

SSD7140/SSD7540: Slow transfer performance or system freeze during file transfer

Published March 4th, 2021 by Support Team

If the system or application freezes, or suddenly powers off during file transfer to or from an SSD7140/SSD7540 controller, the problem is most likely related to a thermal issue or insufficient power supply.   Maintaining Recommended Temperature Thresholds   When working with NVMe based storage, maintaining an ambient temperature below or equal to t

Can I boot macOS from a single, non-RAID NVMe SSD hosted by the SSD7000 controller?

Published February 25th, 2021 by Support Team

Customers can boot macOS, up to 10.15.x, from single, non-RAID NVMe SSD’s hosted by SSD7000 series controllers, when using HighPoint supplied drivers. However, this is not possible with macOS 11.x and later. Current versions of macOS cannot boot from devices that require third party driver support. It can only boot from devices that utilize in-box (

Can HighPoint’s Linux Open-Source Drivers support Boot RAID configurations, if the requested Linux distribution (version) is supported by LACS 2.0?

Published March 28th, 2023 by Support Team

Yes. If a Bootable RAID configuration is required, please install the HighPoint open source driver after Linux setup is complete. This will enable the LACS2.0 functions to take effect

Windows DataRAID Disk Fail Drop disk

Published September 16th, 2022 by Support Team

Windows DataRAID Disk Fail Drop disk video:  Your browser does not support HTML5 video.

HighPoint SSD7000 Series & HPE ProLiant ML30 Gen Server Compatibility Report

Published October 8th, 2021 by Support Team

1.  Hardware:         a.  HighPoint Product: SSD7000 Series, SSD7500 Series, SSD6200 Series, SSD6540 Series         b.  Host Platform or External Device: HPE ProLiant ML30 Gen Server   2.  Compatibility Status:   Compatible (Boot & Data RAID) 3.  Description:  The HPE ProLiant ML30 Server platform is capable of supporting HighPoint SSD7000 and S

HighPoint SSD7000 Series & Dell Alienware Area 51 R3 Tower Compatibility Report

Published August 4th, 2021 by Support Team

Hardware: HighPoint Product: SSD7000, SSD7500, SSD6200 & SSD6540 Series   Host Platform or External Device: Alienware (Dell) Area 51 R3 Tower Workstations/Gaming platforms   Compatibility Status:  Compatible (Data RAID)   Description: Dell’s Alienware Area 51 R3 series of Tower Workstations and gaming platforms are capable of supporting HighPoin

Is the SuperMicro X11QPH+ compatible with the SSD7540?

Published March 3rd, 2023 by Support Team

Is the SuperMicro X11QPH+ motherboard compatible with the SSD7540? Compatibility Status: Yes, it can support Bootable or Data RAID configurations Link to Compatibility Report: SSD7540 with Supermicro X11QPH+ Compatibility_Report_v1.01_23_03_02.pdf Note:  The compatibility reports we provide are based on research of the target platform / motherboard,

UEFI utility reports No Supported NVMe Controller found

Published November 16th, 2022 by Support Team

I am using a HighPoint SSD7000/7500 series controller. After starting the UEFI Utility (RAID Tool), it reports a “No Supported NVMe Controller found” error. How do I resolve this? If you encounter this problem, please open a new support case and provide the following: UEFI.log file Motherboard BIOS settings (for Storage ROM/Boot Mode) A video tutori

Why do I need to provide log files or screenshots when requesting an RMA?

Published June 11th, 2021 by Support Team

Why do I need to provide log files or screenshots when requesting an RMA?   Please note, depending on the type of problem you have reported, a support representatives may ask you ask you to run additional tests or provide log files and/or screenshots. This information is vital to the RMA process – it will enable us to expedite your request, verify t

NVMe: macOS 10.13.x~10.15.x driver and WebGUI installation

Published September 29th, 2022 by Support Team

NVMe: macOS 10.13.x~10.15.x driver installation Video: Your browser does not support HTML5 video.

What is SMART, and how is it related to storage?

Published June 16th, 2021 by Support Team

What is SMART, and how is it related to storage?   The term “SMART” is an acronym (S.M.A.R.T) and refers to “Self-Monitoring Analysis and Reporting Technology.” It was originally associated with hard disk drives but has since been adopted by other types of storage media such as SAS/SATA SSD’s and NVMe SSD’s.   SMART data is conveyed to the user in t

Requesting Device Drivers for Linux Distributions

Published February 4th, 2021 by Support Team

Due to customer demand, we develop device drivers for the following Linux distributions: RHEL/Debian/Ubuntu/Fedora/Proxmox/Rocky Linux(Linux kernel 3.10 and later). These platforms have priority.    Driver requests submitted for other distributions will be addressed on a first-come, first-serve basis. If you need to expedite a driver development req

Which SSD’s are recommended for Threadripper-based motherboards?

Published May 14th, 2021 by Support Team

Which SSD’s are recommended for Threadripper-based motherboards?   In general, we would recommend Samsung 970 or 980 PRO SSD’s for maximum performance. We’ve tested a variety of SSD’s with Threadripper motherboards, and have observed that the performance of Phison based NVMe SSD’s varies drastically, depending on the type of and amount of memory ins

Why is "No controller found" displayed when I use the CLI on ESXi?

Published January 3rd, 2023 by Support Team

Q: Why is "No controller found" displayed when I use the CLI on ESXi? A: This problem is caused by the use of an earlier ESXi version. The latest version of ESXi will resolve this issue. More information about this issue is available from the Knowledge Base: SSD6200 cannot be recognized in CLI-ESXI - HighPoint Technologies, Inc. (helpjuice.com)

Windows DataRAID Fan control

Published September 16th, 2022 by Support Team

Windows-DataRAID Fan control video:  Your browser does not support HTML5 video.

Is the HP Z2 G5 workstation compatible with HighPoint NVMe RAID controllers?

Published July 28th, 2021 by Support Team

Is the HP Z2 G5 workstation compatible with HighPoint NVMe RAID controllers? Compatibility Status:  Data RAID configurations are supported .  However, it is not clear if the system supports bootable RAID configurations.   The motherboard appears to provide Option ROM settings for Legacy and UEFI modes, but customers have reported problems attempting

System Builders and Solution Providers looking to incorporate HighPoint’s LACS2.0 solution into a new product or custom Linux distribution can submit inquires to sales@highpoint-tech.com.

Published March 28th, 2023 by Support Team

Are Windows 7 drivers available for HighPoint RocketU 1344A and RocketU 1244A?

Published June 11th, 2021 by Support Team

Are Windows 7 drivers available for HighPoint RocketU 1344A and RocketU 1244A?   Windows 7 is no longer officially supported Microsoft. As such, we cannot provide an official Windows 7 driver. However, we can provide a Windows 7compatible driver upon request. This driver must be considered a beta release (limited support is available). Customers int

Does the HighPoint eStore accept prepaid gift cards?

Published May 9th, 2024 by Support Team

Yes, the eStore’s PayPal payment system does accept prepaid gift cards issued by Visa, MasterCard, American Express, or Discover; see PayPal’s website for more info. Enter the gift card information the same way as a regular debit or credit card.

Debugging Abnormal RAID Performance in Windows for RocketRAID Controllers or RocketStor Series Enclosures

Published December 3rd, 2020 by Support Team

Overview This article is intended for customers who experience slow performance when formatting a RAID volume hosted by a HighPoint RocketRAID Controller or RocketStor RAID Enclosure.  The article includes information about benchmarking the performance of the hard drives, and how to determine if the hard drives are operating optimally and capable of

How do you set up a Linux Boot-RAID or Data-RAID configuration, if we want to use a LACS 2.0 supported distribution, but with an OEM Kernel?

Published March 28th, 2023 by Support Team

The standard driver version is not suitable for OEM kernels. We recommend contacting sales@highpoint-tech.com if you need to request a suitable driver.

What if I need to use a distribution not supported by LACS2.0?

Published March 28th, 2023 by Support Team

Please submit a driver inquiry to sales@highpoint-tech.com

Slow Performance in macOS

Published November 16th, 2022 by Support Team

I am using a HighPoint RAID Solution with macOS. The performance of the disk or RAID array is slower than expected. How can I resolve this? If you encounter this problem while using a HighPoint RAID solution, please submit a new Support Ticket using our Online Support portal, and provide the following information: Use the WebGUI’s or CLI’s Diagnosti

RR product can use on VM

Published December 9th, 2020 by Support Team

1. Test environment MB GIGABYTE X570 AORUS MASTER CPU AMD Ryzen 93900X 12-Core Processor Memory 16G HDDs ST10000NE0004*2/ST12000NE0007*1/ST12000NE0008*1 OS Microsoft Virtualization Hyper-V Server 2019 https://download.my.visualstudio.com/pr/en_microsoft_hyper-v_server_2019_updated_sept_2019_x64_dvd_18bf011c.iso?t=f0936cbe-2166-414a-ae7b-6a5ee1552fce

What are the differences between different RAID creation methods ?

Published January 3rd, 2023 by Support Team

Q: What are the differences between different RAID creation methods? A: Each tool was designed for specific operating conditions. For example, the HII UEFI interface can inject RAID creation options into the motherboard BIOS menu, while the WebGUI is a graphical management interface that is used at the OS level. For more information, please check th

NVMe Driver update from macOS 10.15 to macOS 11.x and later

Published September 29th, 2022 by Support Team

NVMe Driver update from macOS10.15 to macOS 11.x and later video: Your browser does not support HTML5 video.

ESXi: The CLI does not recognize any SSDs

Published November 17th, 2022 by Support Team

I am using an SSD6200 series NVMe RAID controller with VMware ESXi. The ESXi User Interface recognizes the controller, but the CLI (command line interface) does not recognize any hosted NVMe SSDs. How can I resolve this? If you encounter this problem, please open a new support case and provide the following: PCI.log file The version of ESXi you are

Is the ASUS Pro WS 621-64L SAGE compatible with HighPoint SSD7000 Series NVMe RAID Controllers?

Published March 11th, 2021 by Support Team

Is the  ASUS Pro WS 621-64L SAGE  compatible with HighPoint SSD7000 Series NVMe RAID Controllers?    Compatibility Status: Compatible   Link to Compatibility Report:  LINK   Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and product documentatio

Windows-DataRAID Performance low

Published September 16th, 2022 by Support Team

Windows-DataRAID Performance low video: Your browser does not support HTML5 video.

UEFI Stuck in Bootup

Published November 17th, 2022 by Support Team

UEFI Stuck in Bootup Video:  Your browser does not support HTML5 video.

Do HighPoint NVMe RAID controllers support M.2 NVMe SSD’s with built in heat sinks?

Published July 28th, 2021 by Support Team

Do HighPoint NVMe RAID controllers support M.2 NVMe SSD’s with built in heat sinks? No – our controllers were designed to support standard, M.2 NVMe SSD’s. SSD’s with heatsinks are generally designed for single use (non-RAID configurations) with a motherboard’s built-in NVMe ports. M.2 NVMe SSD’s equipped with heat sinks will interfere with our cont

BootRAID-The RAID status has changed to critical

Published November 22nd, 2022 by Support Team

BootRAID-The RAID status has changed to critical video:  Your browser does not support HTML5 video.

SSD7140 Cooling Solution Test With 8x Samsung 970 Pro NVMe SSD’s

Published January 19th, 2021 by Support Team

KB Content The SSD7140’s NVMe cooling system is able to keep the operating temperatures of hosted NVMe SSD’s within the thresholds specified by the manufacturer, even under continuous, heavy load. The SSD7140 was tested with 8x Samsung 970 EVO installed into an ASUS PRIME TRX40 motherboard. Data integrity and 2M sequential read tests were conducted

Do I need to install SSD Manufacturer provided drivers when using HighPoint NVMe RAID solutions?

Published November 25th, 2021 by Support Team

Do I need to install SSD Manufacturer provided drivers when using HighPoint NVMe RAID solutions? When using a HighPoint NVMe RAID controller or enclosure, make sure that manufacturer provided NVMe drivers, such as Samsung NVMe driver for Windows, are not installed. These drivers are not required if you are using a HighPoint NVMe RAID solution. In fa

Linux DataRAID Hardware cannot recognize

Published August 30th, 2022 by Support Team

Linux-DataRAID Hardware cannot recognize Video: Your browser does not support HTML5 video.

Which hard drives, motherboards and operating systems are supported by RocketRAID series controllers?

Published April 9th, 2021 by Support Team

What kind of hard drives are supported by RocketRAID SAS & SATA RAID controllers?   As a general rule, HighPoint RocketRAID series SAS & SATA PCIe RAID controllers can support any non-desktop class hard disk drive. This includes Enterprise, NAS, and Surveillance class hard drive models.  Desktop drives were not designed for use with RAID con

I live in Canada. Does the product pricing on the HighPoint eStore include duties and taxes? If not, how do I cover these costs?

Published May 27th, 2021 by Support Team

I live in Canada. Does the product pricing on the HighPoint eStore include duties and taxes? If not, how do I cover these costs?   Product pricing on the HighPoint eStore does not include duties and taxes. The shipping service will bill the recipient for any duty and tax requirement. If you need more information, please contact us directly: sales@hi

Is the Dell PowerEdge T630 compatible with SSD6200/7000/7500 series controllers?

Published April 7th, 2022 by Support Team

Is Dell PowerEdge T630 compatible with HighPoint NVMe controllers? Compatibility Status:  Yes (it can support Bootable or Data RAID configurations) Compatibility Report:  Link Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and product documenta

Is the Supermicro X9SRi-F compatible with SSD6200/7000/7500 series controllers?

Published April 11th, 2022 by Support Team

Is Supermicro X9SRi-F compatible with HighPoint NVMe controllers?   Compatibility Status:  Yes (it can support Bootable or Data RAID configurations) Link to Compatibility Report:  Link   Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and produc

macOS DataRAID Stuck Kernel Crash

Published November 15th, 2022 by Support Team

macOS DataRAID Stuck Kernel Crash Video Your browser does not support HTML5 video.

What is a Binary Driver?

Published February 13th, 2023 by Support Team

Q: What is a Binary Driver?  A: A binary driver is required only if you need Bootable RAID on the controller and can only be used for Linux operating systems with a fixed kernel version. The RAID array is loaded during the installation of the operating system.

What will cause the Enclosure Alarm Beeper to trigger?

Published May 22nd, 2024 by Support Team

The enclosure alarm is triggered when any fan or temperature related issues are detected. These beepers can be muted using the mute button found on the back of the enclosure

Do I need to install the WebGUI for HighPoint RocketRAID or SSD7000 Series controllers?

Published February 2nd, 2021 by Support Team

If you are not using the controller’s RAID functions, then you do not need to use the WebGUI. In this sense, it can be considered as optional. However, if you intend to use the controller’s RAID technology to configure one or more disks, it is required.   For non-RAID configurations, the WebGUI is optional. However, it is still useful.   Even if you

Use third-party tools (HWInfo & smartmontools ) to obtain hardware information

Published January 13th, 2021 by Support Team

HWInfo Application: View all hardware information on the motherboard, which can help HPT check whether the HPT product is properly connected and related information about the hardware. 1. Download and install the HWinfo tool; https://www.hwinfo.com/download/   2. Run install the HWinfo tool   3. Check HPT device information (take SSD7103 as an examp

Are there any known compatibility issues with this product?

Published June 18th, 2024 by Support Team

This applies to the Lenovo P620 motherboard and the following HighPoint NVMe RAID AICs: Supported NVMe RAID AICs SSD7502 SSD7505 SSD7540 SSD7580A SSD7580B SSD7749M SSD7749E SSD6780A Combinations Issue NVMe RAID AICs + Lenovo P620 motherboard A Broadcom 88048 I2C access timeout error will prevent the driver from loading properly in a Windows/ Linux e

Standard Support Response – Custom Linux Driver ETA for uncommon/non-standard distribution.

Published December 1st, 2020 by Support Team

Hello, We want to inform you that your driver request is in the queue. As this service is provided on a first-come, first-serve basis, an ETA is not currently available. Due to customer demand, we develop device drivers for the following Linux distributions: RHEL/Debian/Ubuntu/Fedora/Proxmox/Rocky Linux(Linux kernel 3.10 and later). Please note, dri

macOS-DataRAID Disk Fail/Drop disk

Published August 31st, 2022 by Support Team

macOS-DataRAID Disk Fail/Drop disk Video:  Your browser does not support HTML5 video.

I don’t see the driver for the Linux Distribution that I am using. How can I request a driver?

Published February 13th, 2023 by Support Team

Q: I don’t see the driver for the Linux Distribution that I am using. How can I request a driver?  A: If you require a driver for another distribution, please submit a driver support request and include the following information: HighPoint product name and Download Link to the Linux Distribution.

Is the Supermicro X12SPW-TF motherboard compatible with SSD7000 series controllers?

Published December 7th, 2021 by Support Team

Is the Supermicro X12SPW-TF motherboard compatible with SSD7000 series controllers? Compatibility Status: Yes  (it can support Bootable or Data RAID configurations) Link to Compatibility Report: Supermicro X12SPW-TF Compatibility Report_v1.01_21_11_30.pdf Note:  The compatibility reports we provide are based on research of the target platform / moth

UEFI-No supported NVMe controller found

Published August 31st, 2022 by Support Team

UEFI-No supported NVMe controller found Video:  Your browser does not support HTML5 video.

How to Create a RAID 10 Array using the CLI

Published November 2nd, 2021 by Support Team

How to Create a RAID 10 Array using the CLI Using the HighPoint Command Line Interface (CLI) For Windows or Linux operating systems; please refer to the resources section of the corresponding product page to obtain the complete RAID Management Guide. The following is a link to HighPoint's official website: https://www.highpoint-tech.com/USA_new/main

macOS-DataRAID Disk cannot recognize

Published August 31st, 2022 by Support Team

macOS-DataRAID Disk cannot recognize Video:  Your browser does not support HTML5 video.

Are there any known compatibility issues with this product?

Published June 18th, 2024 by Support Team

This applies to the Lenovo P620 motherboard and the following HighPoint NVMe RAID AICs: Supported NVMe RAID AICs SSD7502 SSD7505 SSD7540 SSD7580A SSD7580B SSD7749M SSD7749E SSD6780A Combinations Issue NVMe RAID AICs + Lenovo P620 motherboard A Broadcom 88048 I2C access timeout error will prevent the driver from loading properly in a Windows/ Linux e

A disk has suddenly dropped offline

Published September 19th, 2022 by Support Team

I am using a HighPoint RAID or storage controller with a Windows operating system. A disk has suddenly dropped offline. What information will the FAE team need in order to help me resolve this? If you encounter this problem, please submit a new  Support Ticket using our Online Support portal, and provide the following information: 1. Use the WebGUI’

Will I see any major performance difference when using a RR2700/RR4500 series controller with a RS6438S/RS6434S?

Published May 22nd, 2024 by Support Team

The RR2700/4500 series controllers are gen2 controllers and the RS6430 enclosure is a gen 3 controller. As such, when utilizing the controllers, you will achieve gen2 speeds.

HighPoint SSD Series M.2 NVMe RAID Controllers M.2 Compatibility

Published May 10th, 2022 by Support Team

HighPoint SSD Series M.2 NVMe RAID Controllers M.2 Compatibility M.2 Form Factors HighPoint SSD7100, 7500 and 6200 series controllers support four standard M.2 form factors with “M” keying; 2242, 2260, 2280 and 22110. Our two-port and 8-port controller support 2242, 2260 and 2280 models. Our 4-port models can support 2242, 2260, 2280 and 22110 model

Can I use third party storage enclosures with HighPoint controller cards?

Published April 6th, 2021 by Support Team

Can I use third party storage enclosures with HighPoint controller cards? HighPoint RocketRAID series controller cards were designed for use with RocketStor series storage enclosures, and HighPoint Certified Cable Accessories. We do not, in general, verify our products with 3rd party devices. Our enclosures and cabling accessories were designed to o

Can your NVMe RAID solutions support non-RAID NVMe configurations?

Published December 1st, 2020 by Support Team

Standard Support & Sales Response – Can your NVMe RAID solutions support non-RAID NVMe configurations? Hello, Yes – RAID is always optional, and not required. In most cases, single NVMe SSD’s will be automatically recognized by the operating system when hosted by our RAID controllers or enclosures – no configuration is required. If the SSD had b

Do HighPoint RAID controllers support mixed drive configurations?

Published August 20th, 2021 by Support Team

Do HighPoint RAID controllers support mixed drive configurations? Yes – RocketRAID series SAS/SATA controllers and SSD series NVMe RAID controllers can support RAID arrays created using a mix of drives (different models and/or capacities). However, we would recommend avoiding mixed drive configurations. RAID arrays created using an assortment of dri

RS6661A – PCIe device compatibility

Published November 18th, 2020 by Support Team

RS6661A – PCIe compatibility   The RS6661A is capable of supporting industry-standard, Thunderbolt™ aware PCIe cards and includes a 60Watt power adapter. The enclosure accepts one, single-slot, full-height PCIe card, up to 8.2 inches in length. Note, the PCIe card must be Thunderbolt™ complaint – please contact the card’s manufacturer for more infor

Kernel Painc When using a HighPoint RAID Solution

Published November 11th, 2022 by Support Team

I have experienced a kernel panic when using a HighPoint RAID product. How do I diagnose and resolve this? If you encounter a kernel panic while using a HighPoint RAID solution, please submit a new Support Ticket using our Online Support portal, and provide the following information: Use the WebGUI’s Diagnostic tool to generate a set of logs and inf

Log Collection

Published November 15th, 2021 by Support Team

Support Ticket： https://www.highpoint-tech.com/websupport Windows, Linux, Mac Log Collection Video:    Your browser does not support HTML5 video.  

How to uninstall the driver for macOS ?

Published July 18th, 2022 by Support Team

How to uninstall the driver for macOS ? Answer: Uninstall the NVMe Series driver for macOS 10.13 and 10.14 To uninstall the NVMe driver, you will need to open a Terminal window and enter the following command: sudo rm -rf /Library/Extensions/HighPointNVMe.kext Uninstall the NVMe Driver for macOS 10.15 and 11.x and 12.x To uninstall the NVMe driver,

Is the HPE Z640 Workstation compatible with SSD7000 series controllers?

Published October 9th, 2021 by Support Team

Is the HPE Z640 Workstation compatible with SSD7000 series controllers? Compatibility Status: Yes  (it can support Bootable or Data RAID configurations) Link to Compatibility Report: SSD7xxx_6xxx_HPE Z640_Compatibility Report_v1.00_21_10_08.pdf Note:  The compatibility reports we provide are based on research of the target platform / motherboard, us

Why do we recommend installing the Linux opensource driver in addition to the Binary driver?

Published February 13th, 2023 by Support Team

Q: Why do we recommend installing the Linux opensource driver in addition to the Binary driver?  A: The binary driver only supports certain kernel versions. If you upgrade the system kernel without installing the opensource driver, the upgraded kernel cannot be accessed.

Kernel panic in macOS When using a HighPoint RAID Solution

Published November 16th, 2022 by Support Team

I have experienced a kernel panic, freeze or system hang when using a HighPoint RAID product. How do I diagnose and resolve this? If you encounter a kernel panic, lockup or similar issue while using a HighPoint RAID solution with macOS, please submit a new Support Ticket using our Online Support portal, and provide the following information: A scree

Are Dell Precision 7920 workstations compatible with SSD7000/SSD7500SSD6540 Series NVMe RAID Controllers and Enclosures?

Published June 1st, 2021 by Support Team

Are  Dell Precision 7920 workstations  compatible with SSD7000/SSD7500SSD6540 Series NVMe RAID Controllers and Enclosures? Compatibility Status:  Compatible (Boot & Data RAID) Compatibility Report: SSD7xxx_6xxx_Dell Precision 7920 Compatibility Report_v1.00_21_10_15.pdf Note:  The compatibility reports we provide are based on research of the tar

Is it safe to complete disable or remove the SSD7000 series RAID controller’s cooling fan?

Published December 16th, 2020 by Support Team

KB Content: We strongly recommend that the fan be left enabled for most applications. Unless you are certain that the platform’s cooling system can support the NVMe configuration without the additional fan, we would not recommend disabling it.   The WebGUI’s SHI tab provides allows you to monitor the temperature of each NVMe SSD. In general, NVMe SS

RMA Rejection Notice – RMA is refused due to customer’s unauthorized alteration or modification of product.

Published January 13th, 2021 by Support Team

KB Content: Your RMA request has been denied. We have the right to refuse RMA requests for products that have been subject to unauthorized alteration or modification, or have been damaged as the result of improper installation. In addition, we reserve the right to refuse RMA requests for products that have been used with uncertified accessories.  Pl

Windows BSOD – information collection for Troubleshooting and Support Tickets

Published November 7th, 2022 by Support Team

I have experienced a BSOD error (Blue Screen of Death) while attempting to install Windows to an disk or RAID array hosted by a HighPoint controller (SSD7000/7500, RocketRAID series). How should I proceed? Please contact our Support team for assistance. Please collect the following information, and include this with your Support Ticket: 1) Take a ph

Windows 11 Requires TPM Support

Published July 13th, 2021 by Support Team

Windows 11 Requires TPM Support   Microsoft Windows 11 requires a motherboard or computing platform with TPM 2.0 support.   TPM support can be implemented via chipset or motherboard firmware, and can be enabled or disabled using the system’s BIOS utility (it must be enabled in order to use Windows 11).   Most motherboards and computing systems manuf

How long does it take for HighPoint to process an eStore order?

Published January 5th, 2023 by Support Team

Orders are processed within 1-2 business days of receiving payment. Upon reviewing the order, HighPoint may contact you, requesting additional information.

We are a Server Builder/Solution Provider. How does LACS2.0 work regarding a kernel update? Will my customers need to manually configure LACS2.0 or prepare safeguards to avoid any downtime?

Published March 28th, 2023 by Support Team

No, the customer will not need to intervene. LACS2.0 will automatically preform the following steps: After the kernel is updated, LACS2.0 will verify the existing driver with the new kernel. If it is found to be compatible, the system will automatically enter the new kernel after the system reboots. If the driver cannot support the new kernel, LACS2

How do I check if TRIM is enabled (Windows)?

Published May 12th, 2021 by Support Team

1. How to Check if TRIM is enabled:     1.  Using the search button located near the Windows icon (bottom left-hand corner of the desktop), type Command Prompt and press Enter.            Note; you may need to start the utility with Administrator Privileges enabled.     2. Once Command Prompt starts, enter the following command and press enter:    

Is the Dell PowerEdge R340 compatible with SSD6200/7000/7500 series controllers?

Published March 31st, 2022 by Support Team

Is Dell PowerEdge R340 compatible with SSD7000 series controllers?   Compatibility Status:  Yes (it can support Bootable or Data RAID configurations) Compatibility Report :  Link Note:  The compatibility reports we provide are based on research of the target platform / motherboard, using the manufacturer’s official specifications and product documen

Is the HP DL380 G9 Rackmount compatible with the SSD6204 NVMe RAID Controller?

Published April 16th, 2021 by Support Team

Is the HP DL380 G9 Rackmount  compatible with the SSD6204 NVMe RAID Controller?   Compatibility Status: Yes (Data and Bootable RAID configurations)   Link to Compatibility Report:  Note:  The compatibility reports we provide are based on the target platform/motherboard research, using the manufacturer’s official specifications and product documentat

Why is the Western Digital SN630 NVMe SSD hot-plug recognition slow and takes 20s?

Published April 28th, 2024 by Support Team

This is related to the Western Digital SN630 NVMe SSD itself. The hot-plug recognition time for other SSDs is normal, taking only 10s.