Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home
  • FAQ
  • Standard Responses for Known Issues or Subjects

Information Collection Statement

Written by Support Team

Updated at March 26th, 2021

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Tutorial Videos & Installation Guides
    SSD7000 Series
  • FAQ
    FnL Product Line Determining PCIe lane assignment for your SSD7000 Controller MacOS Windows Linux SSD6200 Series Controller SSD7000 Series Controller RocketStor Series RocketRAID Series RocketU Series Motherboard Compatible Report Other Questions Standard Responses for Known Issues or Subjects WebGUI eStore Gen5
  • HPT
    Product Support Video Installation Guides Shipping Troubleshooting Video Driver Installation Video
  • Compatibility Reports
    SuperMicro w/ HighPoint Compatibility HP w/ HighPoint Compatibility Dell w/ HighPoint Compatibility Asus w/ HighPoint Compatibility Gigabyte w/ HighPoint Compatibility
  • FAQ
    NVMe Products
  • Workaround Issue
+ More

When submitting a support request, please include information about your system environment:

  • Motherboard or computer system (including processor type and memory if available)
  • Hard drive or SSD’s in use
  • Operating system version and build number

 

This information can assist our FAE department to expedite the analysis and resolution of your support ticket. In addition, system-related information gathered from support inquiries enables us to continually improve our compatibility testing and general knowledge base for the benefit of all HighPoint customers and end-users.

Note: we do not share or distribute personal or private information shared by our customers or end-users. Any system-related information shared with the public through our Online Knowledge Base is for general troubleshooting, and will not include re

system information screenshots system logs information collection hdd ssd error logs event logs motherboard knowledge base operating system

Was this article helpful?

Yes
No

Related Articles

  • Customer use a SansDigital Enclosure (port-multiplier support)

Copyright 2025 – HighPoint Technologies, Inc..

Knowledge Base Software by Helpjuice

Definition by Author

0
0
Expand