Information Collection Statement
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
- Tutorial Videos & Installation Guides
FnL Product Line Determining PCIe lane assignment for your SSD7000 Controller MacOS Windows Linux SSD6200 Series Controller SSD7000 Series Controller RocketStor Series RocketRAID Series RocketU Series Motherboard Compatible Report Other Questions Standard Responses for Known Issues or Subjects WebGUI eStore
- Compatibility Reports
- Performance Report
- Workaround Issue
When submitting a support request, please include information about your system environment:
- Motherboard or computer system (including processor type and memory if available)
- Hard drive or SSD’s in use
- Operating system version and build number
This information can assist our FAE department to expedite the analysis and resolution of your support ticket. In addition, system-related information gathered from support inquiries enables us to continually improve our compatibility testing and general knowledge base for the benefit of all HighPoint customers and end-users.
Note: we do not share or distribute personal or private information shared by our customers or end-users. Any system-related information shared with the public through our Online Knowledge Base is for general troubleshooting, and will not include re