Information Collection Statement
Written by Support Team
Updated at March 26th, 2021
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FAQ
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When submitting a support request, please include information about your system environment:
- Motherboard or computer system (including processor type and memory if available)
- Hard drive or SSD’s in use
- Operating system version and build number
This information can assist our FAE department to expedite the analysis and resolution of your support ticket. In addition, system-related information gathered from support inquiries enables us to continually improve our compatibility testing and general knowledge base for the benefit of all HighPoint customers and end-users.
Note: we do not share or distribute personal or private information shared by our customers or end-users. Any system-related information shared with the public through our Online Knowledge Base is for general troubleshooting, and will not include re