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SSD7000 Series BootRAID Windows Installation Troubleshooting

Written by Support Team

Updated at January 8th, 2021

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Table of Contents

OverviewTroubleshootingPhenomenon1: No supporting host adapter is foundPhenomenon2: No supported controller  detectedPhenomenon3: After Load driver, no RAID displayPhenomenon4: Yellow warning before and after installation of the driver.Phenomenon5: After Load driver, the system displays ‘We couldn’t install the device driver’Phenomenon6: Unable to enter UEFI Utility, the system displays ‘Secure Boot Violation’Appendix 1Collect SSD7000 Series UEFI informationAppendix 2INF log collection method

Overview

This document is suitable for solving common problems that occur when using the Controller that supports BootRAID in the SSD7000Series

Troubleshooting

Phenomenon1: No supporting host adapter is found

When ‘SSD7xxx.nsh’ command can’t take effect and the message ‘No supporting host adapter is found’ appears

Solution: Make sure the SSD7000 Series NVMe Controller is installed into a PCIe slot with x8 or x16 lane. If still cannot be resolved, please refer to Appendix 1 to collect pci&drivers information.

Phenomenon2: No supported controller  detected

Solution:  a. Make Sure set Stroage Option ROM to UEFI/EFI mode in BIOS;

                  b. You can refer to Appendix 2 to view the pci information to see if the Device id of the Controller is correct.

If still cannot be resolved, please refer to Appendix 1 to collect pci&drivers information.

Server Motherboard

ASUS Motherboard

GIGABYTE Motherboard

Phenomenon3: After Load driver, no RAID display

Solution: Please collect relevant INF information according to Appendix 2

Phenomenon4: Yellow warning before and after installation of the driver.

Solution: a. Please confirm "Boot from Storage Devices" is set to "UEFI driver first";

                b. Confirm whether UEFI DVD is selected to enter the system installation interface.

Phenomenon5: After Load driver, the system displays ‘We couldn’t install the device driver’

Solution: Remove all NVMe Drive installed on the motherboard and reinstall OS.

Phenomenon6: Unable to enter UEFI Utility, the system displays ‘Secure Boot Violation’

Solution: Confirm in the BIOS: Disabled Secure boot.

 

Appendix 1

Collect SSD7000 Series UEFI information

1. Unzip SSD7000 Series NVMe Controller UEFI package to root dir (/) of a USB flash driver, and insert the USB flash drive to the PC.

2. Make sure the SSD7000 Series NVMe Controller is installed into a PCIe 3.0 slot with x8 or x16 lane;

3. Booting from the UEFI USB flash and enter the UEFI interface;

4, At the command prompt, type the following command and press Enter:

drivers

The following information will be displayed:

5. Save the driver information that is displayed on screen using the following command:

drivers > drivers.txt

It will save drivers’ log to the USB drive, as the file “drivers.txt”.

6. At the command prompt, type the following command and press Enter:

pci

The following information will be displayed:

7. Save the on-screen pci information using the following command:

pci > pci.txt

This will save the pci’s log to the USB boot drive, as the file “pci.txt”.

8. You can now check the contents of the drivers.txt and pci.txt that were saved to the USB flash drive. The items highlighted in red below file indicate that the SSD7000 Series NVMe Controller was recognized, and the driver loaded normally:

SSD7103:

 

SSD7202:

 

 

 

SSD7105:

 

SSD7505:

 

Appendix 2

INF log collection method

1. There must be a readable and writable USB flash disk on the main board, which is convenient for

storing logs, as shown in the figure: disk C: is USB flash disk, disk X: is the system;

2. After the user has installed the driver, enter the CMD command on this page: press and hold
Shift+F10 to open the CMD command line;

3. Enter the command to store the installation log (INF log) in the system to the USB flash disk;

copy x:\Windows\INF\setupapi.dev.log c:\

4. Send the INF log saved in the USB flash disk to HPT;

troubleshooting windows bootraid ssd7000 series

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