Collecting System Logs and Driver Information for Debugging HighPoint Controllers (Linux)

You will need to enter the Console to collect the following information. 

Note, the “#” before each line represents the console prompt (this does not have to be entered).

1. Verify the CLI tool – please enter the following command  and take a screenshot of what is reported:

#hptraidconf  

2. Next, check the driver status using the following command - - please take a screenshot of what is displayed:

#hptsvr 

Example (in this case, the driver was not loading):
 

3.Next, generate the system’s PCI log. The pci.log includes information about each PCIe device installed into the system. Enter the following command, and attach a copy of the this log to the support case:

#lspci >pci.log

Example:

4.Next generate the drivermod log – this log includes a list of all active device drivers. Enter the following command and take a screenshot of the results:

#lsmod >drivermod.log 

5.Next, enter the following command, copy the hptdrv.log to your current path, and submit it to support case.

#cp /var/log/hptdrv.log ./  

6. Finally, generate a kernel log using the following command, and attach the log to your support case:

#dmesg >kernel.log