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SSD7000 Series (not) recognize SSDs in System or WebGUI/CLI

Written by Support Team

Updated at October 31st, 2023

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Contents

Overview.2

Windows Troubleshooting. 2

Phenomenon1: The controller can be recognized in the system. 2

Phenomenon2: The controller can be recognized in the system, but not in WebGUI/CLI. 3

Phenomenon1: The controller can not be recognized in the system. 3

Linux Troubleshooting. 4

Phenomenon1: The controller can be recognized in the system. 4

Phenomenon2: The controller can be recognized in the system, but not in WebGUI/CLI. 5

Phenomenon1: The controller can not be recognized in the system. 5

Appendix. 7

1.    How to save Hwinfo. 7

2.    How to collect Linux information. 9

 

 
 

 

Overview

The purpose of this document is to help users determine whether SSD7000 controllers are recognized in system or WebGUI/CLI, and to learn how to collect information when the system or WebGUI cannot recognize controller or disks.

Windows Troubleshooting

Phenomenon1: The controller can be recognized in the system.

The following diagram will illustrate the recognized status of SSD7505 with one NVMe on Windows.

1. System Device Manager

2. HighPoint NVMe RAID Controller Properties-Driver

3. System Disk Management

4. WebGUI



 

Phenomenon2: The controller can be recognized in the system, but not in WebGUI/CLI.

Analysis:

  1. The SSDs are disabled;
  2. Driver failed to install correctly(Only for G4 driver).

Suggest:

  1. Verify that the disk is in the controller compatibility list;
  2. Confirm whether the disks in good condition;
  3. Remove other irrelevant PCI devices in the environment .
  4. Users are required to provide the following information:
  1. Motherboard model、NVMe model;
  2. ID of controller;
  3. Driver version and HWinfo information;

Note: Please collect relevant HWinfo information according to Appendix.

Phenomenon1: The controller can not be recognized in the system.

Analysis:

  1. The Controller is disabled;
  2. Other PCI devices are connected in the environment, and the driver for that PCI device may be loaded preferentially by the system.

Suggest:

  1. Users are required to provide the following information:
  1. OS version;
  2. ID of controller;
  3. HWinfo information;

Note: Please collect relevant HWinfo information according to Appendix.

  1. Confirm whether the disk, controller and other hardware used by the user are in good condition;
  2. Remove other irrelevant PCI devices in the environment under shutdown state;
  3. Uninstall the original driver and reinstall the driver through the control panel;
  4. If none of the above methods can solve the problem, it is suggested that the user reinstall the system and then install the driver again.

 

Linux Troubleshooting

Phenomenon1: The controller can be recognized in the system.

The following diagram will illustrate the recognized status of SSD7505 with one NVMe on Linux.

1. Lspci -- PCI devices

2. Lsmod -- driver

3. fdisk -l – NVMe devices

4. CLI

5. WebGUI



 

Phenomenon2: The controller can be recognized in the system, but not in WebGUI/CLI.

Analysis:

  1. The SSDs are disabled;
  2. Driver failed to install correctly(Only for G4 driver).

Suggest:

  1. Verify that the disk is in the controller compatibility list;
  2. Confirm whether the disks in good condition;
  3. Remove other irrelevant PCI devices in the environment .
  4. Users are required to provide the following information:
  1. Motherboard model、NVMe model;
  2. ID of controller;
  3. OS and Kernel version;
  4. Driver version 
  5. pci.log , drivermod.log;

Note: Please collect relevant pci.log and drivermod.log information according to Appendix.

 

Phenomenon1: The controller can not be recognized in the system.

Analysis:

  1. The Controller is disabled;
  2. Other PCI devices are connected in the environment, and the driver for that PCI device may be loaded preferentially by the system

Suggest:

  1. Users are required to provide the following information:
  1. OS and Kernel version;
  2. ID of controller;
  3. Pci.log information;

Note: Please collect relevant pci.log information according to Appendix.

  1. Confirm whether the disk, controller and other hardware used by the user are in good condition;
  2. Remove other irrelevant PCI devices in the environment under shutdown state;
  3. Uninstall the original driver and reinstall the driver;
  4. If none of the above methods can solve the problem, it is suggested that the user reinstall the system and then install the driver again.

 


 

 

Appendix

1. How to save Hwinfo

a. Download the HWinfo tool on the official website and click Free Download;

https://www.hwinfo.com/download/

 

b. Start installation after downloading and use default Settings.

 

c. Save all configuration information in the system and check the next step according to the default information;

 

d. Remember the saved file location and send the file to HighPoint.

 

2. How to collect Linux information

a. WEBGUI can't connect

1) WEBGUI cannot be connected

2) Enter #hptraidconf to see if there is output information. If there is output information, you need to provide a screenshot.

3) Enter #hptsvr to see if there is output information. If there is output information, you need to provide a screenshot.

 

2. The driver is not loaded

1) Provide a screenshot of the installation driver, taking SSD7101A as an example:

2) Enter #lspci >pci.log, taking SSD7101A as an example. The figure below shows that hardware has been identified.

3) Enter #lsmod >drivermod.log, take SSD7101A as an example. The figure below shows that the driver has been installed.

 

4) Enter #vi /var/log/hptdrv.log to view the driver log;

5) Enter #dmesg >kernel.log

 

webgui cli recognize ssd7000 series

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Table of Contents

Overview Windows Troubleshooting Phenomenon1: The controller can be recognized in the system. Phenomenon2: The controller can be recognized in the system, but not in WebGUI/CLI. Phenomenon1: The controller can not be recognized in the system. Linux Troubleshooting Phenomenon1: The controller can be recognized in the system. Phenomenon2: The controller can be recognized in the system, but not in WebGUI/CLI. Phenomenon1: The controller can not be recognized in the system. Appendix 1. How to save Hwinfo 2. How to collect Linux information

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