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RocketRAID & RocketStor Driver Installation Troubleshooting Guide (Windows)

Written by Support Team

Updated at December 4th, 2020

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RocketRAID & RocketStor Driver Installation Troubleshooting Guide (Windows)

 

Overview

The following guide describes how to troubleshoot driver installation issues with HighPoint RocketRAID SAS/SATA Series RAID controllers and RocketStor Series RAID enclosures. For the purposes of this guide, the RocketRAID 2720A is used as the example product. However, please note that this information applies to all currently supported RocketRAID SAS/SATA controllers and RocketStor enclosures 

 

How to Verify a RocketRAID or RocketStor Controller 

 

  1. Before proceeding to troubleshoot, it is essential to confirm that the device is being properly detected by the motherboard/computing system. If it is being properly detected, the Vendor ID and Product ID will be visible when checking the Details tab of the RAID Controller’s entry in Device Manager. 

 

Sample Procedure:

  1. The RR2720A is installed into one of the system’s PCIe slots.
  2. Power on the system and boot the Windows operating system.

            3. In the Device Manager, check if the ID displayed by the RAID Controller in Other                     Devices is 1103 2722

 

Device ManagerOther devicesRAID ControllerPropertiesDetails


 

 

Please note that the Product IDs will be different for each RocketRAID/RocketStor controller/enclosure. The following tables provide the Vendor ID and Product IDs for the different RocketRAID/RocketStor products. The ID reported by your system must correspond with the ID lists provided below:

 

RocketRAID Series:

Product

Vendor ID

Product ID

RR640L

1103

0641

RR644L

1103

0645

RR644LS

1103

0645

RR642L

1103

0642

RR620

1103

0620

RR2720

1103

2720

RR2722

1103

2722

RR2710

1103

2710

RR2711

1103

2711

RR2721

1103

2721

RR2744

1103

2744

RR2760A

1103

2760

RR2782

1103

2782

RR4520

1103

4520

RR4522

1103

4522

RR3620

1103

3620

RR3622

1103

3622

RR3740A

1103

3740

RR3720B

1103

3720

RR3742A

1103

3742

RR840A

1103

0840

RR2840A

1103

2840

R750

1103

0750

 


 

 

RocketStor Series:

 

Product

Vendor ID

Product ID

Sub Vendor ID

Sub Device ID

RS5212

1b4b

9235

 n/a

 n/a

RS6328

1103

6328

 n/a

 n/a

RS6314A

1103

4520

1103

6314

RS6318A

1103

4520

 n/a

 n/a

RS6618A

1103

4520

1103

6618

RS6618T

1103

0840

1103

6618

RS6628A

1103

4520

1103

6628

RS6628T

1103

0840

1103

6628

RS6674T

1103

0840

1103

6674

RS6124V

0C0A

6124

 

RS6114V

0C0A

6114

 

RS6414AS

1103

4522

1103

6414

RS6421AS

1103

4522

1103

6421

RS6418AS

1103

4522

1103

6418

RS6422AS

1103

4522

1103

6422

RS6414TS

1103

2711

1103

6414

RS6421TS

1103

2711

1103

6421

RS6418TS

1103

2722

1103

6418

RS6422TS

1103

2722

1103

6422

RS6424TS

1103

2744

1103

6424

RS6414VS

1103

0646

1103

6414

RS6421VS

1103

0646

1103

6421

 

2. After the RR2720A hardware is correctly identified, install the device driver.

    1)    Right click on RAID Controller and select Update driver:

 

    2)    Select the second item and browse to the location of the extracted driver download;

 

    3)    Select the RR272x driver, select x64 (the Windows installed to the test system is 64-bit), and click OK;

    4)    After selecting the driver, click Next to install the driver;


 

 

  1. After driver installation is complete, close the Window:

 

    5)    Restart the system. After rebooting Windows, enter Device Manager once more, and expand Storage Controllers to verify the RR272x driver has been successfully installed:

 

 

 

windows driver sas/sata rocketraid rocketstor troubleshooting

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