RocketRAID & RocketStor Driver Installation Troubleshooting Guide (Windows)
Written by Support Team
Updated at December 4th, 2020
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RocketRAID & RocketStor Driver Installation Troubleshooting Guide (Windows)
Overview
The following guide describes how to troubleshoot driver installation issues with HighPoint RocketRAID SAS/SATA Series RAID controllers and RocketStor Series RAID enclosures. For the purposes of this guide, the RocketRAID 2720A is used as the example product. However, please note that this information applies to all currently supported RocketRAID SAS/SATA controllers and RocketStor enclosures
How to Verify a RocketRAID or RocketStor Controller
- Before proceeding to troubleshoot, it is essential to confirm that the device is being properly detected by the motherboard/computing system. If it is being properly detected, the Vendor ID and Product ID will be visible when checking the Details tab of the RAID Controller’s entry in Device Manager.
Sample Procedure:
- The RR2720A is installed into one of the system’s PCIe slots.
- Power on the system and boot the Windows operating system.
3. In the Device Manager, check if the ID displayed by the RAID Controller in Other Devices is 1103 2722
Device ManagerOther devicesRAID ControllerPropertiesDetails
Please note that the Product IDs will be different for each RocketRAID/RocketStor controller/enclosure. The following tables provide the Vendor ID and Product IDs for the different RocketRAID/RocketStor products. The ID reported by your system must correspond with the ID lists provided below:
RocketRAID Series:
Product |
Vendor ID |
Product ID |
RR640L |
1103 |
0641 |
RR644L |
1103 |
0645 |
RR644LS |
1103 |
0645 |
RR642L |
1103 |
0642 |
RR620 |
1103 |
0620 |
RR2720 |
1103 |
2720 |
RR2722 |
1103 |
2722 |
RR2710 |
1103 |
2710 |
RR2711 |
1103 |
2711 |
RR2721 |
1103 |
2721 |
RR2744 |
1103 |
2744 |
RR2760A |
1103 |
2760 |
RR2782 |
1103 |
2782 |
RR4520 |
1103 |
4520 |
RR4522 |
1103 |
4522 |
RR3620 |
1103 |
3620 |
RR3622 |
1103 |
3622 |
RR3740A |
1103 |
3740 |
RR3720B |
1103 |
3720 |
RR3742A |
1103 |
3742 |
RR840A |
1103 |
0840 |
RR2840A |
1103 |
2840 |
R750 |
1103 |
0750 |
RocketStor Series:
Product |
Vendor ID |
Product ID |
Sub Vendor ID |
Sub Device ID |
RS5212 |
1b4b |
9235 |
n/a |
n/a |
RS6328 |
1103 |
6328 |
n/a |
n/a |
RS6314A |
1103 |
4520 |
1103 |
6314 |
RS6318A |
1103 |
4520 |
n/a |
n/a |
RS6618A |
1103 |
4520 |
1103 |
6618 |
RS6618T |
1103 |
0840 |
1103 |
6618 |
RS6628A |
1103 |
4520 |
1103 |
6628 |
RS6628T |
1103 |
0840 |
1103 |
6628 |
RS6674T |
1103 |
0840 |
1103 |
6674 |
RS6124V |
0C0A |
6124 |
|
|
RS6114V |
0C0A |
6114 |
|
|
RS6414AS |
1103 |
4522 |
1103 |
6414 |
RS6421AS |
1103 |
4522 |
1103 |
6421 |
RS6418AS |
1103 |
4522 |
1103 |
6418 |
RS6422AS |
1103 |
4522 |
1103 |
6422 |
RS6414TS |
1103 |
2711 |
1103 |
6414 |
RS6421TS |
1103 |
2711 |
1103 |
6421 |
RS6418TS |
1103 |
2722 |
1103 |
6418 |
RS6422TS |
1103 |
2722 |
1103 |
6422 |
RS6424TS |
1103 |
2744 |
1103 |
6424 |
RS6414VS |
1103 |
0646 |
1103 |
6414 |
RS6421VS |
1103 |
0646 |
1103 |
6421 |
2. After the RR2720A hardware is correctly identified, install the device driver.
1) Right click on RAID Controller and select Update driver:
2) Select the second item and browse to the location of the extracted driver download；
3) Select the RR272x driver, select x64 (the Windows installed to the test system is 64-bit), and click OK；
4) After selecting the driver, click Next to install the driver；
- After driver installation is complete, close the Window:
5) Restart the system. After rebooting Windows, enter Device Manager once more, and expand Storage Controllers to verify the RR272x driver has been successfully installed:
