Customer is using a third-party Enclosure (or needs port-multiplier support).
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
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If the customer is using a third-party Enclosure (or port-multiplier support):
We apologize for any confusion, but we were an OEM supplier for this enclosure solution - we did not sell or market this product. The controller included with this product likely uses unique BIOS/driver versions – HighPoint software updates should not be used with this combination.
Please contact the enclosure’s manufacturer for the appropriate updates and further technical assistance.
We manufacture our own range of RAID and JBOD Enclosure solutions: https://www.highpoint-tech.com/rs6400-catalog