Customer is using a third-party Enclosure (or needs port-multiplier support).
Written by Support Team
Updated at October 31st, 2022
- Tutorial Videos & Installation Guides
-
FAQ
FnL Product Line Determining PCIe lane assignment for your SSD7000 Controller MacOS Windows Linux SSD6200 Series Controller SSD7000 Series Controller RocketStor Series RocketRAID Series RocketU Series Motherboard Compatible Report Other Questions Standard Responses for Known Issues or Subjects WebGUI eStore Gen5
- HPT
- Compatibility Reports
- FAQ
- Workaround Issue
If the customer is using a third-party Enclosure (or port-multiplier support):
Reply:
We apologize for any confusion, but we were an OEM supplier for this enclosure solution - we did not sell or market this product. The controller included with this product likely uses unique BIOS/driver versions – HighPoint software updates should not be used with this combination.
Please contact the enclosure’s manufacturer for the appropriate updates and further technical assistance.
We manufacture our own range of RAID and JBOD Enclosure solutions: https://www.highpoint-tech.com/rs6400-catalog