I am booting Linux from a HighPoint RAID Solution. A disk has dropped or failed. How do I resolve this?
Written by Support Team
Updated at February 6th, 2023
- Tutorial Videos & Installation Guides
-
FAQ
FnL Product Line Determining PCIe lane assignment for your SSD7000 Controller MacOS Windows Linux SSD6200 Series Controller SSD7000 Series Controller RocketStor Series RocketRAID Series RocketU Series Motherboard Compatible Report Other Questions Standard Responses for Known Issues or Subjects WebGUI eStore Gen5
- HPT
- Compatibility Reports
- FAQ
- Workaround Issue
I am booting Linux from a HighPoint RAID Solution. A disk has dropped or failed. How do I resolve this?
If you encounter a disk failure while using a bootable RAID configuration with a HighPoint RAID solution, please submit a new Support Ticket using our Online Support portal, and provide the following information:
- Use the WebGUI’s Diagnostic tool to generate a set of logs and information files.
- A screenshot of the kernel panic.
- Describe the system's activity at the time of the kernel panic
- Time of the kernel panic – this will be used as reference when FAE analyzes the logs created by the Diagnostic tool (step 1)
- Hard drive model/enclosure or chassis hardware model / cooling system description
A video tutorial is available here.
Note: Your Personal/Business Data is Safe. HighPoint’s “1-Click" diagnostic feature only collects information related to the product’s hardware and software environment. This data will only be used to troubleshoot technical support issues submitted by customers, and will not be used to identify or track customer activity.