Linux does not recognize the HighPoint RAID controller, enclosure, disk or RAID array
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
- Tutorial Videos & Installation Guides
FnL Product Line Determining PCIe lane assignment for your SSD7000 Controller MacOS Windows Linux SSD6200 Series Controller SSD7000 Series Controller RocketStor Series RocketRAID Series RocketU Series Motherboard Compatible Report Other Questions Standard Responses for Known Issues or Subjects WebGUI eStore
- Compatibility Reports
- Workaround Issue
Linux does not recognize the HighPoint RAID controller, enclosure, disk or RAID array.
How do I diagnose and resolve this?
If you encounter this problem while using a HighPoint RAID solution, please submit a new Support Ticket using our Online Support portal, and provide the following information:
- Use the WebGUI’s Diagnostic tool to generate a set of logs and information files.
A video tutorial is available here.
Note: Your Personal/Business Data is Safe. HighPoint’s “1-Click" diagnostic feature only collects information related to the product’s hardware and software environment. This data will only be used to troubleshoot technical support issues submitted by customers, and will not be used to identify or track customer activity.