The WebGUI (Linux) does not recognize a disk or RAID array
Written by Support Team
Updated at February 6th, 2023
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I am using a HighPoint RAID Solution with a Linux distribution, The WebGUI does not recognize the disk or RAID array. How do I diagnose and resolve this?
If you encounter this problem while using a HighPoint RAID solution, please submit a new Support Ticket using our Online Support portal, and provide the following information:
- Use the WebGUI’s Diagnostic tool to generate a set of logs and information files.
- Secure Boot Status (enabled or disabled?)
- The SSD/HDD model and capacity
- The hard drive/SSD chassis and cooling system (if applicable)
A video tutorial is available here.
Note: Your Personal/Business Data is Safe. HighPoint’s “1-Click" diagnostic feature only collects information related to the product’s hardware and software environment. This data will only be used to troubleshoot technical support issues submitted by customers, and will not be used to identify or track customer activity.