Why does a blue screen appear on Windows after installing HighPoint software and restarting the system?
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
- Tutorial Videos & Installation Guides
FnL Product Line Determining PCIe lane assignment for your SSD7000 Controller MacOS Windows Linux SSD6200 Series Controller SSD7000 Series Controller RocketStor Series RocketRAID Series RocketU Series Motherboard Compatible Report Other Questions Standard Responses for Known Issues or Subjects WebGUI eStore
- Compatibility Reports
- Workaround Issue
Why does a blue screen (BSOD) appear on Windows after installing HighPoint software and restarting the system?
The problem is blue screen (BSOD) caused by the WebGUI not being signed by Microsoft.
If the management software that you are using in Windows is earlier than version 22.214.171.124, and the secure boot of the motherboard BIOS is set to enable, it will cause this issue.
You can solve the problem with the following two solutions, we recommend you to use the first one.
1. Upgrade HighPoint RAID Management software.
First, please uninstall the old HighPoint RAID Management. Then, download and install the latest HighPoint RAID Management version in the official website.
If you can't get into the operating system, first enter safe mode to uninstall the old version or set the secure boot disable in OS.
Note: The latest management software supports both secure boot modes, enable and disable.
2. Set the secure boot in the motherboard BIOS to disable.
If you have any other concerns regarding the blue screen (BSOD), please contact us via our support page.
Supported Operating Systems: Windows 11 and 10, Windows Server 2022/Server 2019/Server 2016/Server 2012 R2, Microsoft Hyper-V; Only supports 64-bit operating system.