Windows Setup – The disk/array is not recognized
Written by Support Team
Updated at November 2nd, 2022
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During the Windows installation process, Setup does not recognize an disks or arrays hosted by the HighPoint RAID device. How can I resolve this?
Please contact our Support team for assistance. Please collect the following information, and include this with your Support Ticket:
1) Access the Windows command prompt and use the following command to create a log file:
Copy x:\Windows\INF\setupapi.dev.log 
This will copy it to the USB flash drive that contains the HighPoint driver.
2) Once you have a copy of this file, create a Support Ticket and provide a link to this file.
3) A video is available here.