Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home
  • HPT
  • Product Support
  • RocketU
  • RocketU General Question

When should I use the RocketU HBA’s external power connector?

Written by Support Team

Updated at December 30th, 2021

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Tutorial Videos & Installation Guides
    SSD7000 Series
  • FAQ
    FnL Product Line Determining PCIe lane assignment for your SSD7000 Controller MacOS Windows Linux SSD6200 Series Controller SSD7000 Series Controller RocketStor Series RocketRAID Series RocketU Series Motherboard Compatible Report Other Questions Standard Responses for Known Issues or Subjects WebGUI eStore Gen5
  • HPT
    Product Support Video Installation Guides Shipping Troubleshooting Video Driver Installation Video
  • Compatibility Reports
    SuperMicro w/ HighPoint Compatibility HP w/ HighPoint Compatibility Dell w/ HighPoint Compatibility Asus w/ HighPoint Compatibility Gigabyte w/ HighPoint Compatibility
  • FAQ
    NVMe Products
  • Workaround Issue
+ More

My USB device is not detected by the operating system. Should I be using the RocketU’s external power connector?


We recommend connecting the RocketU HBA to the system’s power supply, via the external power connector, when using any USB device that is not self-powered (a device not equipped with a power adapter).

not detected device usb rocketu external power connector ru series bus power self-powered

Was this article helpful?

Yes
No

Related Articles

  • Can HighPoint USB-C to USB-C cables support 10G and 20G connections?

Copyright 2025 – HighPoint Technologies, Inc..

Knowledge Base Software by Helpjuice

Definition by Author

0
0
Expand