The WebGUI will not start after double-clicking the desktop icon.

Windows Platforms

1. This problem is often the result of a missing driver or improperly installed driver. 

1. Open Device Manager and check under Storage Controllers.
   
   
2. If the Driver is properly installed, you should see a HighPoint NVMe Controller entry for SSD7101A-1/SSD7204/SSD7120/SSD6540/SSD6540M controller, followed by HighPoint NVMe RAID Controller entry: 

Example screenshot (SSD7101A-1)

2. You should also check to make sure hptsvr is running under Task Management → Services. If the status of hptsvr process is Stopped, right-click on this entry and select Start from the menu:

3. If the driver is installed properly, and the WebGUI service is running, but the WebGUI still cannot start, please take screenshots of the Driver Entry and hptsvr service (refer to the images shown above), and open a new support case via the Web Support Portal. After submitting your case, please upload the screenshots.

A video tutorial is available here

macOS

If the WebGUI does not start, make sure the WebGUI service is running, and that the NVMe driver is properly installed and loading.

WEBGUI service restart

Please check if a process named raidman-httpsd is running on the system. If it is not running, you can start it manually.

1. Open a terminal window and using the following command: 

            sudo hptdaemonctl restart

Checking the Driver status

1) Click on the Apple logo located near the upper left-hand portion of the Desktop, and select “About this Mac”.

2) Click on Extensions, and then click on HighPoint NVMe entry – look for “Loaded: Yes”.

System Information->Software->Extensions->HighPointNVMe