Why HPT Thunderbolt Devices WebGUI Connection Failure in Windows

Written by Support Team

Updated at December 11th, 2020

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Title	Why HPT Thunderbolt Devices WebGUI Connection Failure in Windows
Applicable Products	RS6314A,RS6318A,RS6618A,RS6628A, RS6618T,RS6628T, RS6674T,RS5212
Key Word	Thunderbolt , RocketRAID, RocketStor, RAID Controller, WebGUI Connection Failure
Phenomenon	Enclosure indicator does not light up RAID Controller isn’t displayed in Device ManagerOther devices WebGUI Connection Failure
Analysis	The RAID Controller isn‘t displays in Other devices or the Device ID is incorrect, causing the driver to fail to install.
Cause	The motherboard doesn’t support Thunderbolt; The Thunderbolt Driver is not installed in the system or the HPT Device connection is not allowed in Thunderbolt Control Center; RAID Controller is not displayed in Device ManagerOther devices or RAID Controller Device ID is incorrect.
knowhow & workaround	The motherboard must support Thunderbolt devices. Need to install Thunderbolt Driver and the Thunderbolt Control Center needs to allow HPT Device connection. When the Thunderbolt Control Center displays HPT Devices is Connected, the system will display RAID Controller in Device ManagerOther devices. The Device ID of the RAID Controller is correct. (RS6314A,RS6318A,RS6618A,RS6628A Device ID:0x4520; RS6618T,RS6628T,RS6674T Device ID:0x0840; RS5212 Device ID: 0x9235)

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