OEM/ODM unit Support Policy – response to end customer inquiry
Written by Support Team
Updated at January 5th, 2021
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We apologize for any inconvenience, but we are unable provide support for this product. Based on the provided product/part number and Serial Number, we have determined that this particular unit is not a HighPoint Technologies, Inc. retail product. It was manufactured for an OEM/ODM customer. Due to our business contract with this customer, all end-customer support inquiries must be directed to the OEM/ODM partner.