Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home
  • FAQ
  • RocketRAID Series

Customer is using an array created with a third party controller – asks if our products will recognize this array?

Written by Support Team

Updated at April 9th, 2021

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Tutorial Videos & Installation Guides
    SSD7000 Series
  • FAQ
    FnL Product Line Determining PCIe lane assignment for your SSD7000 Controller MacOS Windows Linux SSD6200 Series Controller SSD7000 Series Controller RocketStor Series RocketRAID Series RocketU Series Motherboard Compatible Report Other Questions Standard Responses for Known Issues or Subjects WebGUI eStore Gen5
  • HPT
    Product Support Video Installation Guides Shipping Troubleshooting Video Driver Installation Video
  • Compatibility Reports
    SuperMicro w/ HighPoint Compatibility HP w/ HighPoint Compatibility Dell w/ HighPoint Compatibility Asus w/ HighPoint Compatibility Gigabyte w/ HighPoint Compatibility
  • FAQ
    NVMe Products
  • Workaround Issue
+ More

KB Content:


HighPoint RAID controllers and enclosures will only recognize arrays created with only HighPoint products. They were not designed to support arrays that were originally configured by third-party devices or solutions.

non-highpoint third-party

Was this article helpful?

Yes
No

Related Articles

  • I can’t find driver downloads for my RU1xxx controller
  • After using a hard drive with a RocketRAID controller or RocketStor RAID enclosure, it cannot recognized by controllers made by other manufacturers. How do I resolve this?
  • Customer is using a third-party Enclosure (or needs port-multiplier support).
  • Debugging Abnormal RAID Performance in Windows for RocketRAID Controllers or RocketStor Series Enclosures

Copyright 2025 – HighPoint Technologies, Inc..

Knowledge Base Software by Helpjuice

Definition by Author

0
0
Expand