Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home
  • FAQ

RocketStor Series

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Tutorial Videos & Installation Guides
    SSD7000 Series
  • FAQ
    FnL Product Line Determining PCIe lane assignment for your SSD7000 Controller MacOS Windows Linux SSD6200 Series Controller SSD7000 Series Controller RocketStor Series RocketRAID Series RocketU Series Motherboard Compatible Report Other Questions Standard Responses for Known Issues or Subjects WebGUI eStore Gen5
  • HPT
    Product Support Video Installation Guides Shipping Troubleshooting Video Driver Installation Video
  • Compatibility Reports
    SuperMicro w/ HighPoint Compatibility HP w/ HighPoint Compatibility Dell w/ HighPoint Compatibility Asus w/ HighPoint Compatibility Gigabyte w/ HighPoint Compatibility
  • FAQ
    NVMe Products
  • Workaround Issue
+ More

RocketStor Series

  • RS6661A – PCIe device compatibility
  • Customer asks how to recover RAID 5 or 6 array after updating the driver.
  • RocketRAID & RocketStor Driver Installation Troubleshooting Guide (Windows)
  • What kind of PCIe cards can I install into the RS6661A?
  • Why does one of my RocketStor enclosures not displayed by the RocketStor WebGUI?
  • Does the RS641xS have any drive capacity limitations?
  • How do I safely unplug a RAID array or disk hosted by the RocketStor 6114V or RocketStor 6124V?
  • What is the PCIe interface requirement for the RocketStor 6114V enclosure?
  • Can RocketStor 643x enclosures be used with third-party SAS Adapters/HBAs?

RS6430TS

  • What will cause the Enclosure Alarm Beeper to trigger?
  • What is the acceptable temperature range that the enclosure and drives should operate at?
  • I set the fan setting to 0 why is the fan still spinning?
  • I set the fan setting to a lower number, why did the RPM appear to increase?
  • What disks have been tested with this enclosure?
  • Will any mail domain work for the email notification feature?
  • Is there a special procedure when hot swapping a drive?
  • When using HighPoint products, do you need to set the SATA Model in the motherboard BIOS to RAID Mode?
  • What other controllers can be used with the RS6430S models?
  • Will I see any major performance difference when using a RR2700/RR4500 series controller with a RS6438S/RS6434S?

Popular Articles

  1. Which benchmark utilities are recommended for testing NVMe transfer performance in a Linux Environment?
  2. Disabling macOS Secure boot and SIP for T2 Systems
  3. Replacing a disk of a bootable RAID 1 array (Windows)
  4. Spare Pool , Auto-Rebuild, and Manually Rebuilding a Critical RAID Array
  5. How to resolve “failed to map pci bar” error in dmesg
  6. RocketRAID & RocketStor Driver Installation Troubleshooting Guide (Windows)
  7. Log Collection
  8. Why HighPoint SSD7500, SSD7000 Series NVMe RAID controller do not support RAID 5 and 6?
  9. How to recover Samsung 980 PRO TurboWrite Performance in a Windows Environment

Copyright 2025 – HighPoint Technologies, Inc..

Knowledge Base Software by Helpjuice

Definition by Author

0
0
Expand