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FAQ
FnL Product Line Determining PCIe lane assignment for your SSD7000 Controller MacOS Windows Linux SSD6200 Series Controller SSD7000 Series Controller RocketStor Series RocketRAID Series RocketU Series Motherboard Compatible Report Other Questions Standard Responses for Known Issues or Subjects WebGUI eStore Gen5
- HPT
- Compatibility Reports
- FAQ
- Workaround Issue
- FAQ
- FnL Product Line
- Determining PCIe lane assignment for your SSD7000 Controller
- MacOS
- Windows
- Linux
- SSD6200 Series Controller
- SSD7000 Series Controller
- RocketStor Series
- RocketRAID Series
- RocketU Series
- Motherboard Compatible Report
- Other Questions
- Standard Responses for Known Issues or Subjects
- WebGUI
- eStore
- Gen5
FnL Product Line
- How do I determine which AIC drive is right for my application?
- I am interested in the FnL product lines, but the testing reports you provide don’t correspond with my operating system or hardware platform. Are additional reports available?
- Why is FnL RAID Drives limited to RAID 0, 1, or 1/0? Are any options available for RAID 5, 6, or 50?
- NVMe RAID & Storage Solutions for VMware platforms
- Does FnL provide bootable AIC RAID Drives with over 8TB and 7000MB/s of performance?
MacOS
- macOS Ventura 13.x Support
- SSD7000 Series Performance Test Guide (mac)
- SSD7101A-1 – Fan Control for macOS
- Why do PCIe 3.0 x8 devices (SSD7202, SSD7204) indicate not optimal slots in Mac Pro 2019？
- Disabling macOS Secure boot and SIP for T2 Systems
- Why can’t the WebGUI connect to a Thunderbolt RAID Enclosure in macOS?
- How to manually load the HighPoint NVMe RAID Driver for macOS Big Sur
Windows
- SSD7505 troubleshoot performance drop dramatically issue
- Replacing a disk of a bootable RAID 1 array (Windows)
- SSD7000/6200 Series Performance Test Guide (Windows)
- RR product can use on VM
- Microsoft Virtualization Hyper-V Server 2019 Support
- SSD7000 Series BootRAID Windows Installation Troubleshooting
- Does the Windows 10 driver support Windows 10 Home or Pro versions?
- Windows 11 Requires TPM Support
- A disk has suddenly dropped offline
- How do I check if TRIM is enabled (Windows)?
- HighPoint RAID Partition Loss Caused by Windows 11 24h2 Installation Bug
Linux
- Standard Support Response – Custom Linux Driver ETA for uncommon/non-standard distribution.
- SSD7000 Series Performance Test Guide (Linux)
- Requesting Device Drivers for Linux Distributions
- Can SSD6200 Series NVMe RAID controllers support Clear Linux?
- Which benchmark utilities are recommended for testing NVMe transfer performance in a Linux Environment?
- Manually Compiling Linux 5.11 and above
- What is HighPoint Linux Open-Source Driver?
- What is a Binary Driver?
- Why do we recommend installing the Linux opensource driver in addition to the Binary driver?
- What is Linux Auto-Compile Solution (LACS)?
- How do I verify what Linux Distributions are supported by a HighPoint RAID controller?
- I don’t see the driver for the Linux Distribution that I am using. How can I request a driver?
- Can HighPoint’s Linux Open-Source Drivers support Boot RAID configurations, if the requested Linux distribution (version) is supported by LACS 2.0?
- Why do Bootable RAID configurations require that the Binary Driver and HighPoint Linux Open-Source Driver both be installed?
- Can HighPoint Binary Drivers support kernel versions not included with the distribution’s Download package?
- How do you set up a Linux Boot-RAID or Data-RAID configuration, if we want to use a LACS 2.0 supported distribution, but with an OEM Kernel?
- What if I need to use a distribution not supported by LACS2.0?
- We are a Server Builder/Solution Provider. How does LACS2.0 work regarding a kernel update? Will my customers need to manually configure LACS2.0 or prepare safeguards to avoid any downtime?
- System Builders and Solution Providers looking to incorporate HighPoint’s LACS2.0 solution into a new product or custom Linux distribution can submit inquires to sales@highpoint-tech.com.
- Collecting logs and driver status information for debugging HighPoint Controllers in Linux
SSD7000 Series Controller
- Why HighPoint SSD7500, SSD7000 Series NVMe RAID controller do not support RAID 5 and 6?
- How are HighPoint’s SSD7000 series different from other, more common NVMe controllers?
- SSD7000 controller cannot create RAID0 in UEFI
- Can I use PCIe 4.0 M.2 Drives with a SSD7100 series controller?
- Can your NVMe RAID solutions support non-RAID NVMe configurations?
- Collecting logs and driver status information for debugging HighPoint Controllers in Linux
- SSD7000 controller is only using ½ of the PCIe bandwidth
- SSD7000 Series (not) recognize SSDs in System or WebGUI/CLI
- Is it safe to complete disable or remove the SSD7000 series RAID controller’s cooling fan?
- Does this SSD7000/SSD7500 series card require a driver to function, or can it be recognized as generic storage?
- KB-P-How to replace the board to ensure that data will not be lost.
- SSD7000 Series vs. Motherboard NVMe cards
- Why is there a Yellow Mark shown for Base System Device?
- SSD7000 Compatibility Test Report for SolusVM VPS Management System
- Why is there a Yellow Mark shown for Mass Storage Controller?
- SSD7140 Cooling Solution Test With 8x Samsung 970 Pro NVMe SSD’s
- Can SSD7000 series controllers be used in PC’s that incorporate the PLX8747 or similar PCIe switch?
- AMD RAIDXpert should be disabled when customers are using SSD7000 series controllers with AMD motherboards and a Windows OS.
- Windows setup error: Cannot install the HighPoint NVMe Controller (SSD7000 Series Boot-RAID configuration).
- What is the max speed per lane for PCIe 4.0?
- Can I move a bootable SSD7000 NVMe configuration from one system to another?
- How 8x Gen 3 SSDs on the SSD7540/SSD7580A can reach 24GB/s
- How to resolve “failed to map pci bar” error in dmesg
- How to recover Samsung 980 PRO TurboWrite Performance in a Windows Environment
- Can PCIe 4.0 NVMe RAID controllers be used with motherboards that only support PCIe 3.0?
- Can I boot macOS from a single, non-RAID NVMe SSD hosted by the SSD7000 controller?
- Can PCIe 4.0 NVMe RAID controllers be used with motherboards that only support PCIe 3.0?
- Which SSD7000 series controllers support bootable RAID or single-SSD configurations?
- Which SSD7000 series U.2 RAID controller support bootable RAID or single-SSD configurations?
- Can an ASUS Hyper M.2 array be moved to an SSD7000 series controller?
- SSD7140/SSD7540: Slow transfer performance or system freeze during file transfer
- How to Avoid NVMe related Overheating Issues
- How do I determine the maximum capacity supported by SSD7000 and SSD7500 series controllers?
- How do I update the SSD7000 driver after a macOS update?
- Are SSD7000 RAID controllers designed to work 24/7 for many years?
- Are Dell Precision 5820 workstations compatible with SSD7000/SSD7500 Series NVMe RAID Controllers?
- Are Supermicro M11SDV-8c-LN4F motherboards compatible with SSD7000/SSD7500SSD6540 Series NVMe RAID Controllers and Enclosures?
- Will the SSD7140 or SSD7540 support only 6 NVMe SSD’s. Can an array be created using only 6 drives? If so, what performance can I expect using only 6 SSD’s?
- Which SSD’s are recommended for Threadripper-based motherboards?
- Can SSD7000 series M.2 NVMe RAID controllers support a PCIe M.2 mobile rack with SFF-8643 connectivity?
- Are Dell Precision 7920 workstations compatible with SSD7000/SSD7500SSD6540 Series NVMe RAID Controllers and Enclosures?
- What is the airflow rating (CFM) for the SSD7810’s cooling fans?
- Why does HighPoint only use Samsung NVMe SSD’s for SSD7000/7500/6200/6540 series test reports?
- Can I use SSD7000 NVMe RAID controllers with older PCIe 2.0 platforms?
- Determining PCIe Lane Assignment for your SSD7000 Series Controller(Mac)
- Determining PCIe Lane Assignment for your SSD7000 Series Controller(Linux)
- Determining PCIe Lane Assignment for your SSD7000 Series Controller (Windows)
- Why do I see the following prompt "We couldn't find any drives. To get a storage driver, Click Load driver." when installing Windows to a RAID array?
- Why do the SSD6444/SSD6444A enclosure's PCIe and RAID LEDs not work?
- Why do some of the tray lights on the SSD6444/SSD6444A still light up blue after I shut down my system?
- Why does the Tray light not turn on after I use the U.2 to M.2 adapter?
- Are there any known compatibility issues with the SSD6444 or SSD6444A?
- Which M.2 Port should be used to ensure Maximum Performance?
- Can HighPoint SSD7000 or SSD7500 support VMware ESXi/TrueNAS/FreeBSD?
- I noticed that several HighPoint U.2/U.3 NVMe AICs provide four physical ports, yet support up to 8 SSDs. The available cables accessories appear to support 2 drives each. Is it possible to get full performance from both SSDs attached to the same cable?
- Can I Hot-Swap or Hot-Plug M.2 NVMe SSDs with the HighPoint SSD7580B/SSD7580C?
- Aside from the RAID AIC, are there any prerequisites to consider when implementing a Hot-Plug/Hot-Swap capable storage solution?
- Are there any known compatibility issues with this product?
RocketStor Series
- RS6661A – PCIe device compatibility
- Customer asks how to recover RAID 5 or 6 array after updating the driver.
- RocketRAID & RocketStor Driver Installation Troubleshooting Guide (Windows)
- What kind of PCIe cards can I install into the RS6661A?
- Why does one of my RocketStor enclosures not displayed by the RocketStor WebGUI?
- Does the RS641xS have any drive capacity limitations?
- How do I safely unplug a RAID array or disk hosted by the RocketStor 6114V or RocketStor 6124V?
- What is the PCIe interface requirement for the RocketStor 6114V enclosure?
- Can RocketStor 643x enclosures be used with third-party SAS Adapters/HBAs?
RocketRAID Series
- RockectRAID BIOS Utility doesn't support rebuilding
- Debugging Abnormal RAID Performance in Windows for RocketRAID Controllers or RocketStor Series Enclosures
- PM Replacement Article
- Customer is using a third-party Enclosure (or needs port-multiplier support).
- After using a hard drive with a RocketRAID controller or RocketStor RAID enclosure, it cannot recognized by controllers made by other manufacturers. How do I resolve this?
- Customer is using an array created with a third party controller – asks if our products will recognize this array?
- Why does using QuickBIOS cause HDDs not to be fully recognized in WebGUI.
- Customer reports they are unable to return the RMA unit due to system/scheduling issue
- Can the RR272x Cross-Sync driver support 2x RR272x controllers?
- Why is Important to use HighPoint certified cable?
- Product Upgrade Paths for RocketRAID Series Controllers
- eSATA Upgrade and Replacement Options
- RR3700 vs. RR4500 – is DV Mode superior for video applications?
- Which hard drives, motherboards and operating systems are supported by RocketRAID series controllers?
- Why can 3rd party RAID arrays not be moved directly to HighPoint RAID Products?
- How to calculate the estimated time of completion of a RAID Initialization Process
- How to use PUIS feature in OS—power in standby
- Driver cannot load after updating macOS
- I am using a hard drive or SSD that is not included in your product compatibility lists. Is it safe to use this drive with your SAS/SATA RAID controllers?
Motherboard Compatible Report
- Is the Dell PowerEdge T440 compatible with SSD7000 Series NVMe RAID Controllers?
- Is the HP Z2 G5 workstation compatible with HighPoint NVMe RAID controllers?
- Are HP ProLiant DL385 rackmount servers compatible with SSD6200/SSD7000/SSD7500SSD6540 Series NVMe RAID Controllers and Enclosures?
- Is the HP DL380 G9 Rackmount compatible with the SSD6204 NVMe RAID Controller?
Other Questions
- OEM/ODM unit Support Policy – response to end customer inquiry
- How to set up WebGUI Email notification
- RMA Rejection Notice – RMA is refused due to customer’s unauthorized alteration or modification of product.
- Unauthorized Reseller warnings and RMA rejection
- Use third-party tools (HWInfo & smartmontools ) to obtain hardware information
- Can I Install an SSD7000 x16 card into a Motherboard x16 PCIe Slot running at x8 lanes or electrical x8 lanes?
- Which HighPoint Controller support DVD/ATAPI/Tape devices?
- Do I need to install the WebGUI for HighPoint RocketRAID or SSD7000 Series controllers?
- Can I use existing HDD/SSD/ NVMe SSD with HighPoint SSD7000, RocketRAID, or RocketStor series products?
- How do I start the CLI management software for the SSD7000 series controller in Linux?
- RS6661A-NVMe, SSD7101A-1 – Fan Control for macOS
- How to request software downloads for EOL product.
- Definitions for common array/disk status in the WebGUI and CLI
- Beta software release Customer Feedback Request
- Can I use third party storage enclosures with HighPoint controller cards?
- I live in Canada. Does the product pricing on the HighPoint eStore include duties and taxes? If not, how do I cover these costs?
- How to set up WebGUI Email notification
- Why do I need to provide log files or screenshots when requesting an RMA?
- How can I check the status of my RAID array?
- I have rebuilt or recovered my RAID array, but the volume is still not accessible. How can I resolve this?
- Do HighPoint RAID controllers support mixed drive configurations?
WebGUI
- RAID Expansion (OCE & ORLM)
- Spare Pool , Auto-Rebuild, and Manually Rebuilding a Critical RAID Array
- A brief introduction to the functions of the management software (WEBGUI)
- WebGUI Port Assignment
- The WebGUI will not start (Windows/macOS)
- Why HPT Thunderbolt Devices WebGUI Connection Failure in Windows
eStore
- What is the cutoff time for same day shipment?
- Can I be exempt from tax?
- I am in the EU, do I need to provide an EORI number or tax ID number?
- Can I use my own Shipping Account?
- How long does it take for HighPoint to process an eStore order?
- Does HighPoint ship to my location?
- Is a PayPal account or registration required to purchase from the HighPoint eStore?
- Can I use a credit card to purchase HighPoint products?
- HighPoint eStore Delivery ETA
- How do I cancel an order placed on HighPoint’s eStore?
- How do I grant HighPoint permission to access my shipping account?
- What is an import tax ID, which countries will require it, and what are alternatives?
- Why is a transaction fee required for making a payment on the estore or receiving a refund?
- Does the HighPoint eStore accept prepaid gift cards?
- Why do I get a “declined” error message when attempting to pay with a prepaid gift card?
Gen5
- Payload=256k SSD is not recognized or shows a “Yellow Mark” in the OS. How can it be solved?
- Why is the Western Digital SN630 NVMe SSD hot-plug recognition slow and takes 20s?
- The thermal silicone on the Rocket 1608A heat sink is damaged. How do I replace the thermal pad
- The Dell Precision 7960 Tower Workstation with the Rocket 1608A connected will get a blue screen (BSOD) or get stuck in the logo screen at startup. How can it be solved?
- Why is the fan not spinning during use, and how can it be solved?
- Payload=256k SSD is not recognized or shows a “Yellow Mark” in the OS. How can it be solved?
- Why is the Western Digital SN630 NVMe SSD hot-plug recognition slow and takes 20s?
- Why do disks become unrecognized after entering the system with a full load of disks (including the Western Digital SN640 or SN630 NVMe SSD), hot-plug all disks, and then hot-plugging the disks back into the system in an unordered fashion?
Popular Articles
- Which benchmark utilities are recommended for testing NVMe transfer performance in a Linux Environment?
- Disabling macOS Secure boot and SIP for T2 Systems
- Replacing a disk of a bootable RAID 1 array (Windows)
- Spare Pool , Auto-Rebuild, and Manually Rebuilding a Critical RAID Array
- How to resolve “failed to map pci bar” error in dmesg
- RocketRAID & RocketStor Driver Installation Troubleshooting Guide (Windows)
- Log Collection
- Why HighPoint SSD7500, SSD7000 Series NVMe RAID controller do not support RAID 5 and 6?
- How to recover Samsung 980 PRO TurboWrite Performance in a Windows Environment