Other Questions

• OEM/ODM unit Support Policy – response to end customer inquiry
• How to set up WebGUI Email notification
• RMA Rejection Notice – RMA is refused due to customer’s unauthorized alteration or modification of product.
• Unauthorized Reseller warnings and RMA rejection
• Use third-party tools (HWInfo & smartmontools ) to obtain hardware information
• Can I Install an SSD7000 x16 card into a Motherboard x16 PCIe Slot running at x8 lanes or electrical x8 lanes?
• Which HighPoint Controller support DVD/ATAPI/Tape devices?
• Do I need to install the WebGUI for HighPoint RocketRAID or SSD7000 Series controllers?
• Can I use existing HDD/SSD/ NVMe SSD with HighPoint SSD7000, RocketRAID, or RocketStor series products?
• How do I start the CLI management software for the SSD7000 series controller in Linux?
• RS6661A-NVMe, SSD7101A-1 – Fan Control for macOS
• How to request software downloads for EOL product.
• Definitions for common array/disk status in the WebGUI and CLI
• Beta software release Customer Feedback Request
• Can I use third party storage enclosures with HighPoint controller cards?
• I live in Canada. Does the product pricing on the HighPoint eStore include duties and taxes? If not, how do I cover these costs?
• How to set up WebGUI Email notification
• Why do I need to provide log files or screenshots when requesting an RMA?
• How can I check the status of my RAID array?
• I have rebuilt or recovered my RAID array, but the volume is still not accessible. How can I resolve this?
• Do HighPoint RAID controllers support mixed drive configurations?