Product Support General Questions

Questions listed here apply to all subcategories listed

• Why am I not receiving WebGUI Email notifications?
• Why does a blue screen appear on Windows after installing HighPoint software and restarting the system?
• How to uninstall the driver for macOS ?
• Windows Setup – The disk/array is not recognized
• Windows BSOD – information collection for Troubleshooting and Support Tickets
• Kernel Painc When using a HighPoint RAID Solution
• The WebGUI reports that the Linux RAD driver is not loading
• I am booting Linux from a HighPoint RAID Solution. A disk has dropped or failed. How do I resolve this?
• Linux does not recognize the HighPoint RAID controller, enclosure, disk or RAID array
• The WebGUI (Linux) does not recognize a disk or RAID array
• Linux WebGUI will not Start
• The WebGUI (macOS) does not recognize a disk or RAID array
• macOS – the HighPoint RAID driver is not loading
• macOS WebGUI will not Start
• A disk has suddenly dropped offline
• Slow Performance in Linux
• UEFI utility reports No Supported NVMe Controller found
• Slow Performance in macOS
• Kernel panic in macOS When using a HighPoint RAID Solution
• System is stuck on the UEFI loading screen